59
4.
Troubleshooting
4.1 No display on InfoWIN
PLUS
Code
Display on InfoWIN
PLUS
Cause/remedy
–
No display,
LED not lit up
Boiler is off, cannot be turned on with the ON/
OFF button.
a) No electricity, check the ca le to the device and the building fuse.
b) No electricity, device fuse blown – check and replace if necessary - see
Fig. 143
c) Electricityr not connected during installation – check and connect firmly
if necessary.
c) Inform Windhager Customer Service or a heating technician.
4.2 Information messages
Code
Display on InfoWIN
PLUS
Cause/remedy
IN 438
One zone in storage room is empty
Check pellet supply in storage room.
Press Reset.
A zone in the storage room is empty, automatic switchover to another zone.
Information message can be acknowledged by selecting “Only zone 1“ or
“Only zone 2“ in “Probe switching“ (see chapter 2.8.1.5).
IN 581
Re-fill pellets
Integral fuel hopper is almost empty.
Re-fill pellets.
Boiler continues to heat until the remaining fuel quantity has been consumed.
Feed is turned off in „feed operating mode“ (see section 2.9.1.3). In „Feed
operating mode“ menu item, set to „with enable time“, „with start time“ or
„without time control“.
IN 582
Integral fuel hopper empty
Integral fuel hopper empty. Re-fill pellets.
Burner is locked.
Feed is turned off in „feed operating mode“ (see section 2.9.1.3).
In „Feed operating mode“ menu item, set to „with enable time“, „with start
time“ or „without time control“.
IN 590
Clean boiler and burner.
Confirm cleaning
Remove ash, clean boiler and burner, confirm
cleaning.
Note indicating that the pellet boiler must be cleaned in the next 50 operating
hours (see sections 3.4 to 3.5).
Once cleaning is complete, press the Reset button on the InfoWIN
PLUS
.
Cleaning must be confirmed on the operator level (see section 2.8.1.1).
4.3 Fault messages
Code
Display on InfoWIN
PLUS
Cause/remedy
FE 206
Monitoring of auger conveyor def.
Press reset.
The boiler is in operation.
Press the Reset button. If the fault reoccurs after a reset, inform Windhager
Customer Service or a heating technician.
FE 208
Heating surf. cleaning defective
Check heating surf. cleaning.
Press reset.
Motor for heating surface cleaning no longer moves or no longer reaches the
end position, boiler is in operation.
Press the Reset button. If the fault reoccurs after a reset,
a) Heating surfaces very dirty - clean – inform Windhager Customer Ser-
vice or a heating technician.
b) Motor for heating surfaces defective – inform Windhager Customer
Service or a heating technician.
c) Limit switch for heating surfaces motor defective – inform Windhager
Customer Service or a heating technician.
FE 238
Feed is not sucking any pellets
Check pellet supply in storage room and feed
hose. Press Reset.
There are no pellets available to feed. The boiler does not operate.
a) No pellets at the suction probe – Set “Probe switching” to “Automated” or
select another probe (see chapter 2.8.1.5). Press the Reset button.
b) Feed hose blocked at the cyclone intake or changeover unit entry – clear
it. Press the Reset button.
c) Inform Windhager Customer Service or a heating technician.
Emergency operation:
Turn off the feed unit (see section 2.8.1.3). Fill the
storage room/hopper with pellets by hand. The boiler is allowed to continue
operating without automatic feed.