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Chapter 1: Introduction

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Chapter 1: Introduction

Remote Control allows you to connect to, view, and control mobile devices from the
Avalanche Console. With Remote Control, an administrator can remotely diagnose and fix
both applications and device settings, or provide guidance for a device user. This reduces
mobile device down-time and increases productivity. Remote Control can also be used for
presenting software to an audience, rapid data entry, or automated software testing.

This section contains the following information:

•

Remote Control Components

•

About This Guide

Remote Control Components

Remote Control has the following components:

•

Remote Control Server

. The Remote Control Server facilitates network connections for

Remote Control. You can configure server connection settings and set up the SMS e-mail
gateway from the Remote Control Console.

•

Remote Control Client

. The client portion of Remote Control is deployed to a mobile

device as an Avalanche package and runs automatically when you start-up or reboot the
device.Once you download the Remote Control package to the mobile device, you can
configure a limited number of client settings from the device.

•

Remote Control Standard Viewer

. The Standard Viewer allows you to interact with a

remote device you are connected to. The Standard Viewer is accessed through the
Avalanche Java Console.

•

Remote Control Web Viewer

. The Remote Control Web Viewer allows you to interact

with a remote device through a web browser. The Remote Control Web Viewer is accessed
through the Avalanche Web Console.

NOTE:

You cannot connect to the same device with both the Web Viewer and the Standard

Viewer at the same time.

•

Remote Control Console

. The Remote Control Console allows you to configure server

settings.

•

Skins Editor

. The Skins Editor allows you to import device skin images you download or

create and then assign keymaps to the skins. When a skin is associated with a connection,
an image of the device is displayed along with the screen, and you can click on device
buttons to perform tasks.

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Содержание Avalanche

Страница 1: ...Avalanche Remote Control User Guide Version 4 1...

Страница 2: ...d hereunder licensed program Except as noted below such license may not be assigned sublicensed or otherwise transferred by the user without prior written consent of Wavelink No right to copy a licens...

Страница 3: ...ptions 12 Configuring Skin Settings for the Server 14 Managing Cell Carriers 15 Backing Up and Restoring the Remote Control Database 15 Viewing System Information 16 Configuring Connection Profiles 16...

Страница 4: ...zing the Mobile Device Display 42 Toggling Statistics 43 Using Device Skins 43 Recording Videos 44 Performing Screen Captures 45 Using Device Tools 46 Web Viewer Tasks 47 The Device Tab 48 Using the F...

Страница 5: ...yed to a mobile device as an Avalanche package and runs automatically when you start up or reboot the device Once you download the Remote Control package to the mobile device you can configure a limit...

Страница 6: ...filenames and file paths It is also used for any information you need to type in text boxes Examples Navigate to C deploy Press CTRL ALT DELETE Bold Any time this document refers to an option such as...

Страница 7: ...Remote Control Server on Linux Installing and Configuring the Client Installing the Remote Control Skins Editor NOTE Use of Remote Desktop or other terminal services in conjunction with Wavelink Avala...

Страница 8: ...64 bit OS Disk Space minimum recommended 4 GB 8 GB Installing the Remote Control Server on Windows The Remote Control Server installation file installs the Remote Control Server The Remote Control so...

Страница 9: ...ote Control Setup Wizard installs Remote Control If Remote Control is not installed local to the Avalanche Enterprise Server you must configure Remote Control to access the license server For informat...

Страница 10: ...ging options a password to connect to the device notification policies and connection options such as the server address and client preconnect For more information on configuring the Client from Avala...

Страница 11: ...select the folder where you want to create Remote Control shortcuts in the Start menu 7 Click Next The Ready to Install screen appears 8 Click Install to begin the installation The Remote Control Setu...

Страница 12: ...wireless device a license request is sent to the License Server The License Server then sends a license to the Mobile Device Server to be distributed The license file is unique to the server and canno...

Страница 13: ...Control 1 Obtain the Avalanche product licensing code from Wavelink NOTE You receive this information in an e mail from Wavelink upon purchasing Remote Control 2 From the Avalanche Java Console click...

Страница 14: ...installation Demo mode includes 2 base licenses for Remote Control To activate demo mode 1 Access the Licensing dialog box from the Avalanche Console by clicking Tools Manage Licensing The Licensing...

Страница 15: ...e you have completed the initial configuration you can configure the following options from the Remote Control Console Changing the Username and Password Synchronizing with the Avalanche License Serve...

Страница 16: ...sword text box to confirm that it is correct 3 Click Save Synchronizing with the Avalanche License Server Remote Control must connect to the Avalanche license server in order to distribute licenses Th...

Страница 17: ...ss for the Wavelink skins repository Wide Area tab Host The DNS name of the mail server Mail From The address that will appear in the From field of the e mail POP3 Host The DNS name of the POP3 host U...

Страница 18: ...erver tab Use Alternate Server Specifies that the Remote Control Console should be launched using a local server address This option only needs to be enabled when the server address in the Client Sett...

Страница 19: ...t through If your carrier is not in the list you can add it NOTE If you have some devices that use a different carrier you can configure the carrier on a per device basis from the Remote Control Clien...

Страница 20: ...Or If you want to import a backup file that was stored somewhere else click Browse Use the dialog box to navigate to and select the file Click Upload The file will be added to the list of available b...

Страница 21: ...to a device When this option is enabled the server is set to Autodetect and Remote Control will use device information to display the correct skin NOTE If Remote Control settings are configured in a m...

Страница 22: ...mote Control settings using a mobile device profile the profile settings will override other Remote Control settings This section provides information on the following topics Editing the Remote Contro...

Страница 23: ...of seconds Remote Control will wait before establishing or denying the connection Log Level This is for the client log stored on the device Logging levels include Critical Indicates errors that cause...

Страница 24: ...orate Connection This determines if VPN or port forwarding will be used by the mobile device connecting to your server If this option is enabled the mobile device uses a VPN connection to connect to t...

Страница 25: ...re client settings from the mobile device you must enable the Allow Client Configuration option from the Remote Control Console in the Client tab of the Client Setup page This allows the mobile device...

Страница 26: ...ying the connection Password A password to require Remote Control users to provide a password before connecting to a mobile device Allow Sleep while connected Allows the mobile device to enter sleep m...

Страница 27: ...provide the user with a prompt to allow or deny the connection If the user does not respond the connection will be allowed Prompt Deny will provide the user with a prompt to allow or deny the connect...

Страница 28: ...the Remote Control Server Client Connect on ActiveSync When this option is enabled the device will attempt to connect to the server when it is cradled Corporate Connection This determines if VPN or po...

Страница 29: ...Chapter 5 Configuring the Remote Control Client 25 Mobile Device Profile Details 4 In the Remote Control Settings panel configure the options as desired 5 Save your changes...

Страница 30: ...the connection session will appear in the Web Viewer If you launch from the Avalanche Java Console or the Remote Control Console the connection session will appear in the Standard Viewer NOTE Device s...

Страница 31: ...l keyboard sends the key commands to the mobile device To connect to a device from the Avalanche Web Console 1 From the Inventory tab click on the name of the device you want to connect to The Mobile...

Страница 32: ...d perform operations on the mobile device Clicking within the Standard Viewer sends the mouse click to the connected device Typing on the keyboard sends the key commands to the mobile device File Syst...

Страница 33: ...Configuring Display and Capture Options Using Device Tools Accessing the File System You can access the File Explorer of the mobile device using the Standard Viewer This enables you to perform tasks a...

Страница 34: ...Standard Viewer 1 Click on the File System tab 2 Select the file or folder you want to copy to the PC From the Files menu select Copy to PC Or Right click the file you want to copy and select Copy to...

Страница 35: ...n the mobile device If you are opening a file the file appears on the mobile device If you are viewing a file the file appears on the PC If you are deleting a file the file is removed from the list 4...

Страница 36: ...iewing Binary Data Modifying Key Values Editing Binary Data Deleting Key Values Exporting Registries Comparing Registries Creating New Registry Keys From the Registry Viewer tab you can create new reg...

Страница 37: ...ick the key and select Display Binary Data The Binary Data dialog box appears Binary Data 4 Use the options in the Format area to display the data in Byte Word or Dword format 5 Click OK when you are...

Страница 38: ...OK when you are finished The key value is modified Editing Binary Data You have the ability to modify the binary data of each type of key value in the Registry Viewer tab of the Standard Viewer To mod...

Страница 39: ...ur computer To export a registry using the Standard Viewer 1 Click the Registry Viewer tab 2 Navigate to the location of the registry you want to export 3 From the File menu select Export A Save As di...

Страница 40: ...and IP address for the second device and click OK A Registry Compare dialog box appears displaying the existing registry file 4 When you are finished comparing registries close the Registry Compare di...

Страница 41: ...mation about the following logging options Viewing and Clearing Log Files Configuring Logging Viewing and Clearing Log Files You can view the log file for a current Remote Control session from the Acc...

Страница 42: ...ites enough information to the log file to diagnose most problems Debug This logging level writes large amounts of information to the log file that can be used to diagnose more serious problems You ca...

Страница 43: ...e Editing the Remote Control Package on page 18 Viewing Device Information The Device Info tab in the Standard Viewer provides information about the mobile device to which you are connected This infor...

Страница 44: ...te a Remote Control connection session you can configure the following display and capture options Setting Video Mode Configuring Display Refresh Rates Sizing the Mobile Device Display Toggling Statis...

Страница 45: ...9 based on preference To set video mode 1 From the Standard Viewer click the Video Mode icon The Set Video Mode dialog box appears Set Video Mode 2 Select the video mode you want to use and click OK C...

Страница 46: ...e to update the configuration file to reflect those changes select the Use New Configuration and Update config file option 4 Click OK Sizing the Mobile Device Display While you are viewing a device yo...

Страница 47: ...ck the Device tab 2 From the View menu select Toggle Statistics Using Device Skins From the Standard Viewer you can toggle between a selected skin and the default view no skin To use skins you must en...

Страница 48: ...session for training or demonstration purposes First you must enable AVI as the recording method You can select the AVI recording method from the Configure dialog box in the Standard Viewer You can pl...

Страница 49: ...the screen image You can capture screen shots using three different methods File Use this option to save the image to a specified file Once you capture the screen image you can specify where you want...

Страница 50: ...ved according to the screen capture method you configured in the Configure dialog box Using Device Tools When you are connected to a device Remote Control has several tools to help you control the dev...

Страница 51: ...ing tabs Device For information on tasks performed from the Device tab see The Device Tab Files The Files tab allows you to view and modify the files on the device You can run open download rename or...

Страница 52: ...alanche Last Seen Last time the device was connected to Description Device description set in Remote Control Console IP Address IP address of the mobile device Phone Number Phone number for the device...

Страница 53: ...onnected from and the access type for the connection Using the File Explorer You can access the File Explorer of the mobile device from your PC during your Remote Control connection session This enabl...

Страница 54: ...ng Registry Value panel appears Make changes as desired and click Save If you are adding a value click Add New Value and the Adding Registry Value panel appears Make changes as desired and click Save...

Страница 55: ...cation including OEM information and the operating system versions Memory including the amount of free memory left on the device and storage space Power including information about the battery level a...

Страница 56: ...pressing the buttons on the actual device The keymaps assign specific functions to each key on the image of the mobile device You have the ability to create custom keymaps for any of your mobile devic...

Страница 57: ...Chapter 7 Managing Device Skins 53 The Skins Download dialog box appears Skins Download 2 Click Connect You will connect to the Wavelink Skin Download Manager...

Страница 58: ...e done downloading skins click OK Once you download a skin it is immediately visible to Remote Control the Remote Control Console and the Skins Editor You can open the skin from the list of skins Acce...

Страница 59: ...nu select Split Device View Split Screen Creating and Editing Skins In order to create a new skin you must complete the following tasks 1 Create an image of the mobile device Using a camera and or gra...

Страница 60: ...ins Editor by clicking Skin New 5 Import each image into the Skins Editor When the images are imported the Skins Editor can display the images as well as a composite image of the device overlaid with...

Страница 61: ...ge see Accessing the Skins Editor on page 54 As you import each image Normal Down and Map tabs appear in the preview area You can click each tab to display the specific image When you are finished imp...

Страница 62: ...ilar devices can share the same keyboard information and slight display differences are not significant Client Screen X and Y coordinates These coordinates reflect the height and width that the skin w...

Страница 63: ...state When a state is sticky it will persist until the user changes the state again If the state is not set to be sticky then after another key is pressed the device will be reset to the default state...

Страница 64: ...on the key you want to configure You can click on the key from any of the device views Normal Down Map or Overlay The Edit Key Detail dialog box appears Edit Key Detail 2 Enter a Tooltip for the key T...

Страница 65: ...inished click OK The key is now assigned to perform the actions you configured 7 Click Apply Changes to save the key configuration Packaging Skins Only a certain number of skins are included with the...

Страница 66: ...ply or change a skin from either the Web Viewer or the Standard Viewer when you are connected to a mobile device NOTE You can also set a default skin from the Remote Control Console or from an Avalanc...

Страница 67: ...display If you select Autodetect Remote Control attempts to detect the type of device you are using and apply that skin 4 Click OK The Configuration Data Changed dialog box appears This dialog box ind...

Страница 68: ...ut N A Status Checks 1903 UDP Out Out In Avalanche License Server 7221 TCP Out N A N A Avalanche Tomcat Server 8080 TCP Out N A N A Avalanche Database 54324 TCP Out N A N A 1For SMTP 2For POP3 3For Av...

Страница 69: ...E mail Wavelink Customer Support at CustomerService wavelink com For customers within North America and Canada call the Wavelink Technical Support line at 801 316 9000 option 2 or 888 699 9283 For int...

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