Chapter 6: Connecting to Mobile Devices
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Chapter 6: Connecting to Mobile Devices
After you configure the client and server settings, deploy the Remote Control client to the
mobile device. Once the mobile device has the client installed, and you have added
Remote Control licenses through Avalanche, you can create Remote Control connection
sessions. A connection session is when the mobile device is connected to Remote Control,
allowing you to view and control the mobile device.
The Remote Control Client has an option to preconnect. When preconnect is enabled, the
mobile device will automatically connect to the Remote Control Server without receiving a
connection request. Then, when a user begins a connection session, the session begins quickly
and easily because the device is already connected to the server. You can enable or disable
preconnect from the Remote Control Console.
When you have initiated a connection session, the device appears in a Remote Control Viewer.
If you launch the viewer from the Avalanche Web Console, the connection session will appear
in the Web Viewer. If you launch from the Avalanche Java Console or the Remote Control
Console, the connection session will appear in the Standard Viewer.
NOTE:
Device skins are not supported in the Web Viewer. They may appear, but they won't
have any functionality.
This section provides information about the following Remote Control connection tasks:
•
Connecting to a Mobile Device
•
Closing Remote Control Sessions
•
Standard Viewer Tasks
•
Web Viewer Tasks
Connecting to a Mobile Device
A connection session can be initiated from the Avalanche Java Console or the Avalanche Web
Console.
When you initiate a connection session, the computer you are connecting from sends a request
to the Remote Control Server. If the device is preconnected (has already established a
connection to the server), the server connects the viewer to the device. If the device is not
preconnected, the server requests the device to connect back to the server, and when the
device responds the server connects the viewer to the device. Alternately, the Standard Viewer
may try to connect to the device directly without routing traffic through the server. This
option is only available when the device and viewer are on the same LAN.
