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Secti

- Err
o

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es
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d

Sim

lt Fin

Error message

Cause

Solution

y O

t o

f S

ervi

Low Water

The machine is filling

Wait for the machine to fill with
water

Fill Timeout

The machine has failed to fill
with water

Check that the water supply to
the machine is connected and
turned on

Water Tank
Heating

The water is heating to the
correct operating
temperature

Wait for the machine to heat up
and enter standby mode

Waste Bucket Full

The waste bucket is full

Empty, clean and refit the waste
bucket

Rinsing

Operator/engineer running
the rinse program

Wait until machine completes
rinse cycle and returns

Out of Coffee

Fresh beans canister and/or
freshbrew canister empty
(B2C machines)Bean canister
shut-off closed

Refill bean canister with fresh
beans and/or coffee canister
with freshbrew coffee
Fully open bean canister shut- off
(

see sub-section 4.5.6 Fresh

Bean Canister - B2C machines
for full details

)

10.2 Simple Problem Solving

In the unlikely event of the machine developing a problem, details are given in the table below
on how to deal with common faults that can be easily remedied by the operator.

Safety First!

Should the remedy given below not cure the problem, or the fault is not

listed,

DO NOT ATTEMPT TO CURE THE FAULT YOURSELF

. Contact your machine

supplier for assistance.

Fault

Possible Cause

Remedy

Waste bucket
overflowing

Level sensor incorrectly
located in the bucket

Ensure sensor is positioned
correctly in the bucket

Incorrect drinks
dispensed

Ingredient canisters located
incorrectly

Refit canisters into their correct
positions

Leaking from dispense
area

Mixing system/ʻOʼ ring
fitted incorrectly

Refit correctly and ensure that
all mixing stations are water
tight

Blank LCD display

Electricity supply turned off

Ensure electricity supply is
turned on at the mains

Cups jamming

Incorrect cup size

Remove cups from cup stack and
replace with correct size cups

No change given from
change giver (where
fitted)

Coin tubes jamming
Coin tubes empty or below
pre-set level

Clear coin tubes and check for
blockage Check and refill coin
tubes where necessary

Low water indicated on
LCD display

Water supply turned off

Ensure water supply is turned on
at stop tap

Содержание PR14037000

Страница 1: ...1 Part Number PR14037000 Issue New December 2011 ...

Страница 2: ...Congratulations on your purchase of the VOCE freestanding vending machine from Crane Merchandising Systems ...

Страница 3: ...t 15 4 3 Liquid Destainer Brewer Units 15 4 4 Cleaning Tablets CoEx Brewer B2C Models 15 4 5 Daily Cleaning Filling Procedure 15 4 6 Oltre Brewer Cleaning Procedure 19 4 7 CoEx B2C Brewer Unit 21 4 8 Brewer Waste Container and Chute Daily Clean 22 4 9 Replacing the CO2 Bottle Where Fitted 23 Section 5 Service Keypad Functions 24 5 1 Button 1 Program Entry 24 5 2 Button 2 Brewer Open Oltre Brewer 2...

Страница 4: ...nse Pipe Lengths 54 Section 9 Recommended Spare Parts 55 9 1 Hygiene Kits 55 9 2 Dispense Area Components 56 Section 10 Error Messages and Simple Problem Solving 57 10 1 Error Messages 57 10 2 Simple Problem Solving 58 10 3 Machine Leaking 59 Section 11 Decommissioning Your Machine 60 The following Symbol is used throughout this Operators Manual Safety First Take care risk of personal injury Crane...

Страница 5: ...rvation of safe working practices in accordance with current regulations is necessary at all times Important Unless otherwise specified always disconnect your machine from the electricity supply before commencing work 3 Do not operate your machine if any part is damaged until a service technician has carried out necessary repairs and ensured that it is safe 4 Allow your machine to cool before hand...

Страница 6: ...0 240 Volts AC Current 13 Amp Fused Frequency 50 Hz 1 1 3 Water Services Pressure 200 Kpa 2 Bar 600 Kpa 6 Bar Stopcock 15 mm BSP from rising main All weights and dimensions are approximate and are for guidance only 1 2 Water Filter If your VOCE machine is fitted with a CoEx B2C brewer then it must be connected to the water supply via a scale inhibiting water filter Crane Merchandising Systems reco...

Страница 7: ...3 1 3 External Features Key 1 Upper Graphic Panel 7 LCD Display 2 Selection Decals 8 Selection Button 3 Door Lock 9 Coin Return Button 4 SureVend Sensor 10 Coin Entry 5 Kickplate 11 Coin Return 6 Adjustable Foot 12 Lower Graphic Panel ...

Страница 8: ... Key 1 Main Switch 8 Kick Plate 2 Spray Head 9 Service Keypad 3 Oltre Brewer Coffee 10 Cup Turret 4 Oltre Brewer Tea 11 Door Locking Mechanism 5 Mixing Station 12 Cup Catcher 6 Brewer Waste Container 13 Surevend Sensor 7 Waste Bucket 14 Drip Catcher Bracket ...

Страница 9: ... and the wall 4 Open the door using the key provided Remove transit packing and installation kit Check for visual signs of damage which may have occurred during transit If your machine is damaged or any parts are missing you must contact the supplier immediately 5 Level your machine in both the front to back and side to side planes by adjusting the feet Ensure that the door opens and closes easily...

Страница 10: ...ge resulting from a system which has not been earthed On no account should it be earthed only to the water supply pipe The appliance must be connected to mains protected by a certified safety switch double pole with a capacity appropriate for the application and in compliance with National and European regulations on electrical safety The appliance must be connected to a 230 Volt 50Hz 13 amp fused...

Страница 11: ... out which will only allow the heater tank to fill for a maximum of two minutes If after power up the heater tank has not filled within this time the mains power supply should be switched off and then on again to reset the heater tank time out After the above message the Sorry Out Of Service Water Tank Heating message is displayed 6 B2C Models While the machine is powering up the LCD will display ...

Страница 12: ...cated in the Service Keypad on the rear of the door and ensure that a cup is ejected cleanly from the cup drop unit 12 Press the Park Head button 8 located in the Service Keypad on the rear of the door and ensure that the dispense head moves to its fully extended position Press the button again to return the dispense head to its correct homed position 13 Freshbrew Models Ensure the brewer guard an...

Страница 13: ...cated near the power supply 6 Place the syrup containers in the bottom right hand side of the cabinet and insert the dip tubes into the containers ensuring that the correct flavours correspond to the drinks displayed on the selection decals 7 Prime the syrup selections ready for use by pressing button 13 on the service keypad The LCD will display the screen opposite N B Ensure that the waste bucke...

Страница 14: ...rn the warranty card that comes with the machine Use the card to note any problems you encountered during installation your feedback helps us to improve our products and services Return the warranty card whether problems were encountered or not Failure to do so may invalidate your warranty ...

Страница 15: ... selected At this time the Milk Sugar and Start buttons are not lit The following example describes how to vend a Freshbrew Tea selection from a freshbrew machine set to Free Vend 1 Press selection for Freshbrew Tea on the keypad All of the other selections buttons will be extinguished the Milk Sugar and Start buttons will light up and the machine exits from standby mode The LCD will display the s...

Страница 16: ...elivered into the cup Whilst this operation is in progress the LCD will display the screen shown opposite 8 After the beverage has been dispensed the LCD will display the message Thank You and the machine will beep once The message on the display will change to read Please remove cup The drink can then be carefully removed from the dispense area and the machine will return to standby mode 9 Certai...

Страница 17: ...elections is still 2 To obtain a Sparkling drink press the current drink selection button Pressing the button again will revert back to the Still setting 3 Once the drink has been selected press the START button on the keypad The drink selection button will flash indicating that the drink is being vended Unless the customer has placed their own cup into the dispense area a cup will automatically b...

Страница 18: ...y be necessary to use a new decal carrier These are available as spares from the manufacturer Peel the relevant drink selection decals from their backing sheet and apply to the decal carrier using the printed guides Important Ensure that drink selections used relate to drink choices programmed into the machine software Apply price decals as described above 5 Place the decal carrier ensuring that t...

Страница 19: ...ponents such as buckets and drip trays Items or surfaces cleaned with this solution must be rinsed in clean water to remove traces of the cleaning agent 4 3 Liquid Destainer Brewer Units Crane Merchandising Systems recommends that a liquid destaining product is used for cleaning the brewer units fitted to VOCE freshbrew machines The product must be used in accordance with the instructions on the p...

Страница 20: ... the dispense pipes b from the plastic dispense block 3 Turn the whipper base c anti clockwise until it releases first click Remove mixer units d and impeller e Turn the whipper base c anti clockwise again second d click pull the whipper base from the shaft 4 Clean all of the mixing system parts including the steam hoods mixing bowls and dispense pipes thoroughly in the diluted bactericidal cleane...

Страница 21: ...upper interior of the machine with a clean damp sanitised cloth 4 Refit the whipper system components see sub section 4 5 2 Whipper System for details 4 5 4 Dispense Head Remove the knurled nut a securing the plastic dispense block b to the dispense head assembly Remove the dispense block and clean thoroughly in the diluted bactericidal cleaner solution Rinse the dispense block with clean water an...

Страница 22: ...aste water bucket into the machine Ensure that the level detector and overflow pipes are located correctly in the bucket 4 5 8 Dispense Area Components Remove the cup catcher moulding complete with drain pipe Pull out the two spring loaded pins a securing the drip tray and pull and remove the complete drip tray assembly out of its mounting bracket Clean the cup catcher and pipe in the sanitizer so...

Страница 23: ... the door proceed as follows 1 Press the Cup Test button 7 and check that a cup is ejected correctly from the Cup drop unit 2 Press the Park Head button 8 to ensure that the dispense head operates correctly and that the dispense pipes are fitted correctly 3 Place a suitable container under the dispense head and press the Rinse Flush button 3 The machine will flush the system Check that none of the...

Страница 24: ...ng bowl and dispense pipe thoroughly in the diluted bactericidal cleaner solution Rinse all components with clean water and dry thoroughly before refitting to machine 4 6 2 Weekly Cleaning Procedure Important It is necessary to carry out the cleaning and maintenance procedure outlined on the following pages on a weekly basis Open the door of the machine Check that the Oltre brewer s are in an open...

Страница 25: ...water and dilute the bactericidal cleaning agent in accordance with the instructions on the product packaging 2 Carefully place the CoEx brewer unit into the diluted bactericidal solution and clean the unit thoroughly Ensure all coffee ground deposits are removed paying particular attention to the area around the top of the piston and waste chute Remove the unit from the solution and rinse thoroug...

Страница 26: ... button 11 on the service keypad The LCD will display the message Please Place Cleaning Tablet in Brewer Take one cleaning tablet supplied in packs of 30 CMS part no ZC10598000 and place it into the brewer piston chamber as shown 3 Press the START key on the drink selection keypad to begin the CoEx tablet cleaning routine 4 The cleaning cycle lasts approximately 7 minutes and dispenses approximate...

Страница 27: ...ces of heat In the event of a leak ventilate the area in the vicinity of the bottle to remove all traces of gas and contact your supplier 1 Open the cabinet door and un hook the safety chain from the gas bottle Turn off the gas supply from the bottle 2 Following correct procedures for safe lifting lift the empty cylinder c w regulator out of the machine Carefully undo the locknut using the spanner...

Страница 28: ... brewer chamber is closed Press 2 on the service keypad the brewer will start to move will stop at the open position 5 3 Button Rinse Flush The flush sequence rinses the mixing bowls Before the sequence begins the system waits until the water in the boiler is at the set temperature In order to guarantee the highest standards of cleanliness the boiler fill valve is disabled ensuring that the water ...

Страница 29: ...ct has not under overfilled the cup and most importantly tastes good 3 Press the X Exit key on the drink selection keypad to exit from the Test menu and return to stand by mode 5 7 Button Cup Test This button enables the operator to test the operation of the cup drop unit after refilling the cup stacks When the button is pressed the cup drop motor is operated and a cup is ejected from the cup drop...

Страница 30: ... that the waste container is emptied the waste counter must be reset Press button 12 on the service keypad Two audible bleeps confirm that the counter has been reset to zero 5 13 Button Syrup Prime Still Carbonated Machines This button enables the operator to prime the syrup selections after replacing a syrup container For full details of this operation see sub section 2 5 Setting Up The Carbonato...

Страница 31: ...entering text and numerical data For indexing up in a program or incrementing data For indexing down in a program or incrementing data Edit key Used to select and enter the highlighted menu and to save data to machines memory X Exit key Press to return to the previous menu screen START Press to set all or clear all data or begin a test sequence 6 2 Menu Display The VOCE range of freestanding drink...

Страница 32: ...n Menu from any screen simply press the X Exit key until you reach the Main Menu 6 3 Accessing the Programming Mode 1 Open the front door of the machine 2 Press the Program Entry key 1 on the service keypad located inside the door The LCD will display the screen as shown opposite Enter the 4 digit operator s entry pin code 3 Press the Edit key Providing the operator has entered the code correctly ...

Страница 33: ...multiple days of the week on which a specific function will take place 9 Using the up or down keys scroll through until the required day is highlighted as shown Pressing the Edit key will select the day indicated by an X appearing in its adjacent box Continue until all required days have been selected Pressing the X Exit key will move back to the previous screen and save the new settings to the ma...

Страница 34: ...Exit key and then press 1 on the main keypad to display the Diagnostic Menu 2 Press the Edit key to enter the menu Use the down key to scroll down any faults listed and press the Edit key to view details of the fault 3 Use the X Exit key to exit the menu ...

Страница 35: ... the machines memory 7 1 1 Non Resettable Sales Data This menu allows the operator to view and record monetary and sales values This data cannot be reset and will remain intact for the service life of the controller board unless the back up battery is removed 1 From the Data Recall screen highlight Non Resettable Sales Data and press the Edit key The LCD will display the screen as shown opposite F...

Страница 36: ...Product on the Non Resettable Sales Data menu screen 5 Press the Edit key on the keypad to enter the By Product menu screen This menu contains all of the drink selections available from the machine Use the up or down keys on the drink selection keypad to scroll through the menu until the required selection is highlighted 6 Press the Edit key on the keypad to enter the highlighted selection e g Ins...

Страница 37: ...tion 7 1 Data Recall Menu for detailed descriptions of these data fields 3 Scroll through the list displayed using the up or down keys on the front panel to view the audit data When complete press the X Exit key on the drink selection keypad to return to the Resettable Sales Data menu screen 4 The operator can also view the resettable monetary and vend data for individual product by entering the B...

Страница 38: ...hlight Identification Numbers then press the Edit key The LCD will display the screen as shown opposite From this menu the operator can access and then view serial number part number and version type information relating to the main PCB and any MDB coin card mechanism fitted to the machine N B Coin Mechanism Bill Validator and Card Reader will only be displayed if an MDB device is fitted to the ma...

Страница 39: ...rator can in most cases clear the fault and quickly bring the machine back into service 2 When the fault cannot be remedied by the operator and requires the services of an approved engineer the diagnostics screen text displayed enables the engineer to quickly and easily locate and repair the problem reducing machine down time 7 3 Price Menu Entry into this menu allows the operator to enter individ...

Страница 40: ...ighlight further selections 7 3 2 Entire Machine This sub menu allows the operator to set a single price for all selections available from the machine 1 When highlighted from within the Price menu the LCD will display the screen with the current value e g 40p as shown 2 Press the Edit key to access the Entire Machine sub menu To update the value e g set a price of 50p press the sequence 0 0 0 5 0 ...

Страница 41: ...display the screen with a current value in the status line e g 5p as shown Press the Edit key to access the Mug Discount sub menu 2 To enter a discount value e g 6p press the sequence 0 0 0 0 6 using the appropriate number keys on the drink selection keypad 3 The LCD will change and display the screen as shown Press the Edit key to return to the Price menu screen and verify that the new price disp...

Страница 42: ...dby mode the selection button light will be extinguished next to any drink selections that have been disabled indicating to the customer that the drink choice is un available For machines fitted with a carbonator it is also possible to disable either the still or sparkling option for cold drinks 4 Enter the disable selections sub menu as previously described and using the down key scroll down unti...

Страница 43: ...from the cup drop unit 4 To clear the message and return to standby mode open the door and press button 14 on the Service keypad Check and if necessary clear the cup drop unit and ensure correct operation before leaving the machine To configure SureVend proceed as follows 1 From the Product Configuration menu highlight SureVend and press the Edit key By default SureVend is factory set to On as ind...

Страница 44: ... must be blocked with the customer s mug 7 4 6 Cup Mechanism This menu enables the cup drop unit to be switched on or off the default is On This is for users who wish to vend drinks into their own cups SureVend still monitors the cup station and will not dispense drinks without a cup in the dispense area 7 4 7 Water Module This menu enables a slave water module to be switched on or off the default...

Страница 45: ...s location set the current time and date set and view DTS information backup and restore machine software view the machine and I O board software versions installed in the machine and set temperature and idle screen display options N B Custom Messages is not supported at this time 7 6 1 Machine Information This sub menu allows the operator to view the identification for the machine and its locatio...

Страница 46: ...ss the sequence 2 2 3 0 on the drink selection keypad Press the Edit key to return to the Clock menu and save the new time Confirm that the status line at the bottom of the screen displays the correct time when Time is highlighted N B When set to 12 hour format the program enables the operator to set the numbers 0 or 1 in the first field Once the number 24 has been entered to indicate 24 hour form...

Страница 47: ...ata from the machine by plugging a DEX enabled device into the DEX port J36 on the I O board located on the rear of the door 2 DTS Audit List From this sub menu the operator can select which data is transferred from the machine to a DEX DDCMP data carrier Scroll down and highlight DTS Audit Data Press the Edit key to access the menu The LCD will display the screen as shown All data and events fiel...

Страница 48: ...ry press the Edit key After a few seconds the machine will beep once and the Initialising screen will be displayed before the machine returns to standby mode ready to vend 3 When accessing the Backup Restore sub menu after backups of the memory have been made the information changes and the operator is presented with the screen as shown The first sub menu Last Backup is highlighted with the date a...

Страница 49: ...when idle To configure the idle screen options proceed as follows 1 From the System Settings menu press the down key to highlight Idle Screen Options and press the Edit key to access the menu 2 Press the down key to highlight the required option eg Time and Temp indicated by the filled radio button The LCD will display the screen as shown opposite Press the Edit key to return to the System Setting...

Страница 50: ...of Day Events From this menu the operator can set up inhibited vend periods free vend periods and discounted vend periods The following example describes how the operator can program the machine to free vend Instant Coffee Cappuccino and Caffe Latte drink selections between 10 30 am and 02 30 pm on week days 1 From the Main Menu press the down key until Timed Events is highlighted then press the E...

Страница 51: ...he dotted box 6 Press the Edit key to return to the Event 1 screen Verify that the correct start time is displayed in the status line at the bottom of the screen 7 Press the down key to highlight Stop Time and press the Edit key From this menu the operator sets the time at which the free vend period will end Press the sequence 1 4 3 0 using the drink selection keypad to set the time 8 Press the Ed...

Страница 52: ...en setting up a discount price period it is necessary for the operator to enter a value for the discount Follow the procedure as described previously to enter a discount vend period and set the state start time stop time and days of the week that the event will occur 1 The operator can now enter a Discount menu in order to enter a discount value as a percentage The LCD will display a screen simila...

Страница 53: ...tate sub menu Using the down key set the state to On indicated by the filled radio button Press the Edit key to return to the 1 Timed screen Verify that the status line confirms the State is set to On 3 Press the down key to highlight Event Type By default the event is set to Timed as indicated by the text displayed in the status line at the bottom of the screen Therefore it is not necessary for t...

Страница 54: ...ogram a post vend event to flush the water system 12 minutes after each vend 1 From the Main Menu press the down key until Timed Events is highlighted then press the Edit key Once in the Timed Events menu press the down key to highlight Sanitation Events Menu then press the Edit key Press the down key until the first Post Vend event is highlighted The LCD will display the screen as shown 2 With Po...

Страница 55: ...er into the waste bucket If the waste bucket reaches its full limit the machine will be Out Of Service 7 8 3 Backup Events Menu This sub menu allows the operator to program the machine to perform an automatic backup of all user configurable settings and sales data stored in its memory The default setting for Backup Events is Off 1 From the Main Menu press the down key until Timed Events is highlig...

Страница 56: ... enables the Operator to program in periods when the machine can be in an energy saving mode In this mode the water in the boiler is not maintained at the normal vend temperature but at a lower temperature of 68 C During the Energy Saving periods programmed into the machine vends can still be dispensed although none of the drink section buttons are illuminated and the message Power Saving Mode is ...

Страница 57: ...pad If necessary use the up or down key to display AM or PM as required 7 Press the Edit key to return to the Event 1 screen Verify that the correct stop time is displayed in the status line at the bottom of the screen 8 Press the down key to highlight Days Of Week and press the Edit key The operator can now set the days on which the Energy Saving period will take place Upon entry to the sub menu ...

Страница 58: ...cabinet door and extend the delivery head by pressing 8 on the service keypad 2 Using the above information about pipe size connect the pipes to the dispense head the numbers on the diagram below indicate which mixing bowl brewer should be connected to which nozzle 3 The pipes should be cut to such lengths that when the head is in this extended position they are not too taut and neither does the p...

Страница 59: ...STEAM TRAP PL10187000 5 1 WHIPPER BASE EXTD ARM PL10188001 5 1 WHIPPER BODY PL10992000 5 1 PIPE SIL 8mm x 12 5mm SI01171960 0 65m PIPE SIL 6mm x 9 5mm SI04345960 3m CLEARING RIBBON PL13450000 1 1 STEAM TRAP PL13454000 1 1 BOWL MIXING PL13455000 1 1 SPOUT ID4 TEA PL13477000 1 TEA CHAMBER ASSY 73mm PL13532000 1 PIPE SIL 8mm x 12 5mm SI01171960 0 65m COFFEE CHAMBER ASSY 83mm 1 SPOUT ID6 COFFEE PL1347...

Страница 60: ...tion 1 PL13126000 Cup Catcher Moulding Squat Cup 2 PL13125000 Cup Catcher Moulding Tall Cup 3 PL13128000 Cup Catcher Moulding 12oz Cup 4 S101142960 Silicon pipe 16mm OD 5 PL04589000 Cup stand 6 PL13802000 Drip tray 7 PL10274000 Grille drip tray 8 MT11611000 Drip Catcher Bracket 1 2 3 4 5 6 7 8 ...

Страница 61: ...mediately Co Ex Setup Required Co Ex brewer has not been setup Call an engineer Freshbrew and B2C drinks cannot be dispensed Out Of Cups Please Insert Mug Cup stacks empty SureVend has detected an error with the cup drop unit Refill cup stacks with correct size and type of cup Check the CDU if error remains call engineer Please Remove Cup A cup or mug has been left in the vend area Remove the cup ...

Страница 62: ...ng a problem details are given in the table below on how to deal with common faults that can be easily remedied by the operator Safety First Should the remedy given below not cure the problem or the fault is not listed DO NOT ATTEMPT TO CURE THE FAULT YOURSELF Contact your machine supplier for assistance Fault Possible Cause Remedy Waste bucket overflowing Level sensor incorrectly located in the b...

Страница 63: ...s reached maximum number of vends dispensed through CoEx brewer Empty coffee waste bin and reset waste counter see sub section 5 12 Button 12 Reset Waste Counter F Brew B2C Machines for details 10 3 Machine Leaking Should the machine develop a leak switch off the mains water supply at the stop tap and if safe to do so switch off the mains electricity supply Contact your machine supplier for furthe...

Страница 64: ... thoroughly cleaned before the site is closed down and on return it is advisable to vend each drink type to ensure correct operation and to freshen up the machine 2 If the machine is to be moved or transported remove all ingredients and thoroughly clean the machine Contact the supplier of the machine as only fully trained service engineers should carry out the decommissioning of a machine as all w...

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