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7 Troubleshooting

CamDisc

®

V.24,ISDN,TCP/IP

53

7 Troubleshooting

The following section should assist you in determining the cause of the error,
allowing you to solve the problem on your own.
The individual sections are organized systematically according to various top-
ics. Text passages should only be skipped based on references to additional
information.

7.1 Behaviour in the Event of Faults / Sabotage

................................... 54

7.2 General Errors

........................................................................................ 55

7.3 No Null Modem Connection possible

.............................................. 56

7.4 No Remote Transmission Possible

..................................................... 57

7.5 Image Display Errors

............................................................................. 58

Please consult the section concerning the appropriate topic.

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Содержание SmartDisc VLS-DR

Страница 1: ...Installation Instruction Manual V1 02 Vista SmartDisc Digital Video Recorder Transmitter VLS DR VLS DRLAN VLS DRTA ...

Страница 2: ...Vista SmartDisc V 24 ISDN TCP IP 1 Vista SmartDisc V 24 Vista SmartDisc TCP IP Vista SmartDisc ISDN Device Manual ...

Страница 3: ...ge Our legal liability for compensation for intent or culpable negligence are not affected Vista does not accept any liability for details in this manual concerning the freedom to use commercially protected rights trademarks patents registered designs etc The rights to trade marks trade names proprietary names and article names repro duced in this manual are reserved and are protected by the relev...

Страница 4: ...llation of the Removable Hard Disk 19 4 Start up 21 4 1 Requirements for Start up 21 Suitable Transmission Networks 21 Preparing Vista SmartDiscV 24 for Remote Access Configuration 22 Preparing Vista SmartDiscISDN for Remote Access Configuration 22 Preparing Vista SmartDiscTCP IP for Remote Access Configuration 22 4 2 Remote Access and Configuration 23 Brief Instructions for Vista SmartTel Windows...

Страница 5: ...nal Modems 44 Modem Configuration with Terminal Software 45 Example initialisation strings for modems TAs 45 Operation with a Fixed Line 46 ISDN Channel Bundling 46 6 Technical Data 47 6 1 Factory settings 48 7 Troubleshooting 51 7 1 Behaviour in the Event of Faults Sabotage 52 7 2 General Errors 53 7 3 No Null Modem Connection possible 54 Error Correction for Direct Connection 54 7 4 No Remote Tr...

Страница 6: ...an be easily integrated in to existing PC infrastructures which means that the recorded images can be outputed to existing printers and that the recorded video sequences can be imported into other applications as still images for further processing Smart Disc serves the digitisation compression and recording of analogue video sig nals from the colour and monochrome cameras typically used in CCTV a...

Страница 7: ...ng new possibilities simply not available with an alogue VCR s SmartDisc can be used to record images continually over a specific period of time and to record over these images when the specified recording period be gins again Images are only stored on a different area of the drive in the event of a specific event alarm so that images are automatically available from be fore and after the alarm Th...

Страница 8: ... on the installation CD Manual version Date prepared This manual applies to SmartDisc version v1 01 and was prepared in February 2002 In the course of the constant further development of our products the functionality of the SmartDisc firmware will also be continuously expanded Supplements to this manual that could not be included in the manual at the time of printing can be found at the end of th...

Страница 9: ...2 Information on Reading this Manual 10 Vista SmartDisc ...

Страница 10: ...n and do not block the ventilation openings Never place the device in direct sunlight and keep it away from other heat sources heaters etc Installation position vertical horizontal deviation max 5 Wait for at least 10 seconds after switching off the device before turning it on again Only use the original power supply at the specified mains volt age Regularly clean or replace the air filter dependi...

Страница 11: ...sslink network cable direct connection to PC without network hub 3 3 Accessories IDE hard disk formatted for SmartDisc installed in SmartDisc removable hard disk frame available storage capacities on request currently available with 20 GByte 40 GByte 60 GByte and 80 GByte SmartDisc PC kit with Vista SmartCam Player software SmartDisc USB PC kit hard disk access with hot pluggable USB adapter analo...

Страница 12: ...32 MByte RAM Windows 9x NT 2000 XP At least 20 MByte of free hard disk space At least 65536 colours and a resolution of 1024x768 pixels small fonts for optimal display the images will only be dis played in greyscale if the graphics card is set to 256 colours CD ROM drive COM port with UART 16550 External ISDN terminal adapter and or internal ISDN card and or modem and or network card Sound card an...

Страница 13: ...ly 15 sec onds after the device is switched on Power switch 4 SmartDisc is ready for operation approximately 40 seconds after being switched on Switching the device off and on again in a short time can result in lost data For this reason please wait at least 10 seconds before switching the device on again after switching it off Removable hard disk 5 You can replace the hard disk as required You mu...

Страница 14: ...viewing purposes TCP IP ISDN 7 The function of this plug depends on the device version SmartDiscISDN is connected to the ISDN line S0 bus with this interface SmartDiscTCP IP can be connected to the Ethernet network with this plug The red LED is only active for SmartDiscTCP IP and lights when SmartDisc is connect ed to the network The yellow LED blinks on SmartDiscIS DN when no S0 bus is found This...

Страница 15: ...y 1 6 Passive Changeover contact Relay 2 C O relay 2 common 7 Passive Break contact Relay 2 NC relay 2 8 Passive Make contact Relay 2 NO relay 2 9 Input Alarm input ena bled disabled Alarm enable input Activate connection estab lishment pin 11 15 10 Input Ring switching Ring Ring activation 11 Input Control input 1 Control IN 1 Recording mode control connection establishment camera activity 1 12 I...

Страница 16: ...t of the device You have to read the log file to find out why the error relay was triggered see Log File on page 36 The following operating modes and warnings are signalled Error messages warnings No video signal The device attempted to record video without a video sig nal Warning thresholdThe specified warning threshold in percent for the over write protection has been reached The hard disk is ne...

Страница 17: ...ve settings to allow the recording of the image archive to be controlled externally contacts motion detectors etc see 5 2 Recording Control on page 32 Connection estab lishment If the control input for the establishment of a connection is configured a con nection will be established with the specified party and the picture that trig gered the alarm from the respective camera will be displayed Came...

Страница 18: ...ere Null modem cable SmartTel Receiver software and the image archiving device recognise when a null modem cable connection must be established automatically A special coding in the cable plug see pin assignment below is queried when the de vice is turned on or when SmartTel Receiver software is started Diagram Vista null modem cable pin assignment Pin Type Designation Abbr 1 Input Data Carrier De...

Страница 19: ...hardware reset is performed as follows Switch SmartDisc off Make a 9 pin SUB D plug in which pin 2 is connected with pin 3 and pin 7 is connected with pin 8 and connect this plug to the transparent serial interface Switch SmartDisc on and wait until the green STAT LED on the front of the device blinks Remove the reset plug The device now completes a reset the hard disk is formatted continual LED s...

Страница 20: ...ccidental deletion of image data see Archive Settings on page 39 Factory settings The archive settings can also be saved in the flash memory of the SmartDisc device after they specified These settings can then be written to the hard disk if needed for example when using a new hard disk Removal and Installation of the Removable Hard Disk In addition to mechanically securing the hard disk locking it...

Страница 21: ...3 System Description 22 Vista SmartDisc ...

Страница 22: ...e analysed in more detail the hard disk can be removed from SmartDisc and connected to a standard PC The PC Kit or PC Kit USB and Vista SmartCam Player software which is included in the scope of delivery are required in order to access the hard disk locally with a PC Suitable Transmission Networks Images can be transmitted with SmartDisc over a number of different connec tion types The serial comm...

Страница 23: ...vated in the system settings Preparing SmartDiscTCP IP for Remote Access Configuration In order to configure SmartDiscTCP IP over the network the device can be connected directly to a PC or laptop with the included crossover cable In this special cable the lines are switched so that a network hub is not required for a connection Connecting SmartDiscTCP IP with the crossover cable The default IP ad...

Страница 24: ... with SmartTel Receiver software Brief Instructions for SmartTel Receiver software Null Modem Cable 1 Install SmartTel Receiver software 2 Make sure that SmartDisc is switched off and connect the device to the PC with the Vista null modem cable 3 Start SmartTel Receiver software select Settings and select the COM port to which the null modem cable is con nected Deactivate the TCP IP and CAPI conne...

Страница 25: ...the transmitter settings normally opened or normally closed see 16 way control interface on page 15 Video input 1 4 The LEDs labelled Video input 1 4 indicate the state of the four control in puts for recording control A grounded input LOW is red an open input HIGH is green These are used to specify the recording options in the archive settings Buttons The camera button labels are displayed in red...

Страница 26: ...er buttons Different rings can also be select ed if the device is configured for this Printing and export ing images Images transmitted online can be saved again in the PC archive for later processing The images can then be printed or exported with Vista SmartCam Player software by clicking the Archive button after terminating the connec tion Please note that the SmartTel Receiver software archive...

Страница 27: ...be saved or copied to the clipboard for printing or subsequent processing This makes it simple to transfer the data to other ap plications Exporting images Images that have been saved in the PC archive can be exported as JPEG or bitmap images Additional information All hard disks may only be formatted and managed by SmartDisc The data on the hard disks may not be changed with a PC The hard disk ca...

Страница 28: ...ithout storage subdivision ring switching images are saved chronologically on the hard disk and numbered sequentially without taking the camera number into account The control input is not used Old images are overwritten automatically Automatic recording stop The function Overwrite protection prevents existing image data from being overwritten When the storage warning threshold which can be set in...

Страница 29: ...a The current ring is overwritten continually until the device is prompted to call up and save to the next ring by the control input All images recorded in the previous ring are now saved for further evaluation Continual recording The entire archive is still operated in continual recording mode in spite of the fact that it is divided into smaller areas rings unless overwrite protection is activate...

Страница 30: ...st alarm images are saved After the alarm is triggered SmartDisc saves alarm images in 50 of the space available in the current ring Once this space is exhausted the next ring is activated This means that half of the ring contains images from before the alarm and the other half images from after the alarm in the ideal case 100 When the setting 100 is activated the entire current ring is rewritten ...

Страница 31: ... on the state HIGH or LOW of the control input LOW and HIGH The logical state HIGH corresponds to an open control input LOW to a grounded closed input Continual recording without switching The archive setting ON in the field HIGH should be used if constant recording is desired with no external control wiring For continual recording with the archive setting LOW ON the relevant cam era control input...

Страница 32: ...tion can also be used based on the same princi ple The device can switch from continual recording to event controlled re cording depending on whether the input is HIGH or LOW when motion is detected in the video signal Motion makes recognition more sensitive Motion makes recognition less sensitive The duration of recording total Number of pictures multiplied by the recording speed can also be set ...

Страница 33: ... record images when mo tion is detected in the video image Select the desired camera Set the dropdown lists Low Pulse and Pulse to OFF Select Motion Motion or Motion in the dropdown list High Enter the interval between the recording of consecutive imag es in the entry field Image every s In the Number entry field specify how many images should be recorded each time a motion is detected Save these ...

Страница 34: ... what you would like to actually record and possibly evaluate later Also test the image framing and image quality of the camera If the recording of multiple cameras should be controlled by motion detectors external motion detectors should be used instead of the internal motion detection When different priorities are assigned to the recording inputs under certain circumstances it may result in only...

Страница 35: ...ged or the archive settings dialog was closed with OK and not with Cancel Files renamed The file names on a removable hard disk that was previously operated in a different SmartDisc were changed The device in which the hard disk was op erated previously can be determined on the basis of the previous and current serial number see Removal and Installation of the Removable Hard Disk on page 21 Update...

Страница 36: ...his message includes the following additional information depending on the type of connection and configuration TAA R Receiver call via internal Ethernet adapter TAA A Alarm call via internal Ethernet adapter EM R Receiver call via external modem ISDN TA EM A Alarm call via external modem ISDN TA IM R Receiver call via internal ISDN TA IM A Alarm call via internal ISDN TA NM R Receiver call via nu...

Страница 37: ...ing input opened see Ring switching pin 10 on page 18 Alarm enable input closed Alarm enable input closed see Alarm enable disable input pin 9 on page 18 Alarm enable input opened Alarm enable input opened see Alarm enable disable input pin 9 on page 18 Alarm input closed Alarm input closed see Alarm input pin 15 on page 18 Alarm input opened Alarm input opened see Alarm input pin 15 on page 18 Th...

Страница 38: ...deo input as well as a transmitter designation name for the device itself Camera names The camera names make it easier to identify the respective camera when eval uating images and are also used to label the buttons for camera switching The camera names can either be assigned in the transmitter options or in the archive settings Transmitter name Each device has a unique serial number which identif...

Страница 39: ...ated when this period is shorter than the specified period see Log File on page 36 Deleting images of a specific age If special requirements for the period of image storage must be complied with for example for reasons of data protection a maximum age can be specified for archive images Older images are then automatically deleted This function is only available when the storage space is not divide...

Страница 40: ...over low bandwidth connections Video settings Colour mono chrome brightness contrast SmartDisc adjusts the brightness and contrast of the video input signals auto matically The automatic settings can be changed in the archive settings PAL and NTSC modes are set automatically Picture quality Image recording The quality of the recorded images can be set at low 512x256 pixels medi um 720x288 pixels a...

Страница 41: ... in the archive settings SmartDisc sets the internal clock to the current time automatically when the time for the change is reached Video Output Sequencer Operation Multiple camera input signals can be consecutively switched to the monitor output with sequencer mode The display duration can be separately config ured for each camera and can be up to 999 seconds Camera of last alarm In camera of la...

Страница 42: ...er until one of the parties is reached The number of repeats specifies the maximum number of times that the list is processed The system can also be configured to dial all of the numbers SmartDiscISDN with external adapter For SmartDiscISDN an I or i must be entered before the telephone number if an external ISDN adapter is also connected to the device This en sures the alarm is sent via the integ...

Страница 43: ...transmitter is auto matically terminated Once the correct password is entered live images can be transmitted from all connected cameras Archive passwords Up to two passwords must be entered in order to view the images in the ar chive These passwords are also required to access the removable hard disk in a PC Double password Optionally two passwords can be required for transmitter or archive access...

Страница 44: ...indow The dialog must be confirmed in any case before an update can be completed Please note that the device firmware can also be reprogrammed to an older version if an older update program is used Screen Shot Online software update window Completing an update Confirm the dialog by clicking OK If you select Cancel the update is not per formed and the connection is terminated The duration of the in...

Страница 45: ...et to the X 75 protocol The echo must be disabled If the ISDN terminal adapter is connected to an ISDN line with multiple ISDN data devices an MSN Multiple Subscriber Number may need to by assigned to the ISDN TA generally the phone number less the area code Use in an ISDN network The entry of the MSN is recommend in general for proper operation The ISDN terminal adapter must be set to the X 75 pr...

Страница 46: ...e command has been accepted 5 Important After you have entered the command AT E0 the confirmation of keyboard strokes is not shown This is normal and desirable as the echo is deactivated in accord ance with the requirements of SmartDisc However you must still save the settings with AT W You must receive the OK acknowledgement 6 The initialisation with MSN is now permanently stored in the modem Bel...

Страница 47: ... IMSN0 123456 ELSA Tango 1000 2000 ATE0V1 IBP X75 IMSN 0 123456 ELINK 310 323 ATE0V1 B49S0 0 E123456 Operation with a Fixed Line Information on the operation and configuration of suitable modems TAs can be found in the SmartTel Receiver software manual ISDN Channel Bundling Channel bundling is not supported by the internal ISDN adapter You must use an external terminal adapter for this Additional ...

Страница 48: ...rol 7 control inputs with interference suppression controlled with potential free contacts 2 relay outputs 2 changeover contacts max 30 V DC 1 A 60 V DC 0 3 A 125 V AC 0 5 A Transp SIO Data lines TXD and RXD as well as handshake lines RTS and CTS Level as per V 24 recommendation Configuration options 300 115200 baud 8 N 1 8 E 1 8 O 1 Serial interface 9 pin SUB D socket with RS 232 interface pin as...

Страница 49: ...ing Image archive Overwrite protection deactivated Storage warning threshold 100 Period of recording warning deactivated Underrun 30 days deactivated Delete deactivated Images older than 30 days deactivated Conditional refresh deactivated Online recording deactivated Preview images deactivated Date time daylight savings time active Timer operation deactivated Ring switching Image archive no divisi...

Страница 50: ...eras Camera names Camera 1 Camera 4 Image quality 512 x 256 Log file Last caller deactivated Input changes deactivated Temperature deactivated Video signal loss deactivated Relay Relay 1 switch reset offline active Relay name 1 Relay 1 Relay 2 switch reset offline active Relay name 2 Relay 2 Transmitter Transmitter name Image transmission Differential images Serial channel Baud rate 9600 baud Mode...

Страница 51: ...6 Technical Data 52 Vista SmartDisc ...

Страница 52: ...ividual sections are organized systematically according to various top ics Text passages should only be skipped based on references to additional information 7 1 Behaviour in the Event of Faults Sabotage 54 7 2 General Errors 55 7 3 No Null Modem Connection possible 56 7 4 No Remote Transmission Possible 57 7 5 Image Display Errors 58 Please consult the section concerning the appropriate topic ...

Страница 53: ... message is displayed The error message is written to the hard disk if possible and the hard disk must be replaced No power supply Relay opens if so configured Warning upon exceeding the stor age warning threshold Fault message is displayed Device continues to operate nor mally until the hard disk is full Then it goes into standby or The entire hard disk is filled if the storage warning threshold ...

Страница 54: ...he image archiving device Is the desired recording type configured Was the storage acciden tally divided into rings Image archiving device archive cannot be accessed online mes sage under the image 0 1 No images archived 1 Wait until some images are recorded before the next access attempt Check the archive settings Image archiving device cannot be accessed online camera buttons do not appear in th...

Страница 55: ...modem and terminal software The Connection Status dialogue box appears but no setup is loaded 1 Incorrect baud rate 2 Incorrect or defective null modem cable 3 Transmitter switched off not set to factory settings or defective 4 Null modem connected to device already powered up 5 Hard drive not locked HDD has no power sup ply 1 Receiver settings for port A set the mode to normal Enter the baud rate...

Страница 56: ...ote data transmission via telephone and computer net works can be caused by the transmitter or receiver In the SmartTel Receiver software manual you will find detailed troubleshooting instructions with which the source of error can be quickly narrowed down Correction of the faults is also described there ...

Страница 57: ...colour depth 16 bit 24 bit 32 bit true colour until the coloured dots disappear 2 Use a different or a newer graphics driver 3 Use a different graphics card 4 Contact your dealer to have the image archiv ing device inspected The displayed images consist of coloured rec tangles The image archiving device is defective Consult your dealer The images displayed are too light or too dark 1 The PC monito...

Страница 58: ...8 Supplement Vista SmartDisc V 24 ISDN TCP IP 57 8 Supplement Supplements to this manual which could not be included in the manual at the time of printing can be found on the following pages ...

Страница 59: ...8 Supplement 58 Vista SmartDisc V 24 ISDN TCP IP ...

Страница 60: ...are loaded correctly after a hardware reset New Functions Differential Images If images are recorded at intervals longer than 10 seconds only complete images are saved previously 1 second intervals Hard Drives Newer hard drives can also be used without problems arising when the device is switched off Faster hard drives with larger write caches are now supported Basic Settings The priority for the ...

Страница 61: ...formation during differential image operation with date time display The problem was solved by preventing the date and time display in differen tial image mode Existing Errors The following errors may occur during operation of the device software and will be fixed no earlier than the next update Recording intervals 0 1 s The Recording Time Notify and Delete settings do not function if the record i...

Страница 62: ...B hard disks Additional Backup Sector Due to an additional backup sector read and write errors can be compensated and therefore the operation is more stable Fault Correction Vista SmartDisc Timeout Adjustment The timeout parameter for read and write has been increased to 30 seconds and therefor adjusted to actual hard disks of various manufacturers Due to this adjustment conflicts with the time co...

Страница 63: ...8 Supplement 62 Vista SmartDisc V 24 ISDN TCP IP ...

Страница 64: ...Vista Norbain House Eskdale Road Winnersh Triangle Wokingham Berkshire RG41 5TS England Phone 44 0 118 944 0123 Fax 44 0 118 944 0999 08 3125 E Printed in Germany ...

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