Troubleshooting Chart
©2007 Viking Preferred Service
15
Symptom
Possible Cause
Corrective Action
Water pressure is low.
Check water pressure requirements.
Saddle valve not open
completely.
Open saddle valve completely.
Ice forms in inlet tube
to ice maker
Freezer temperature is too
high.
Adjust temperature.
Plastic tubing was used to
complete water connection.
The manufacturer recommends using copper tubing
for installation.
Refrigerator is leaking
water
Improper water valve was
installed.
See Connecting the Water Supply.
Refrigerator has been
recently installed.
Water supply in holding tank
has been depleted.
Allow approximately 12 hours for water in holding tank
to chill.
Dispenser water is not
cold
Water has settled into water
lines outside holding tank and
has warmed to room
temperature.
Discard first glass of water and refill.
Carbon dust from water filter
cartridge.
Initial water ejected through cartridge may contain
harmless carbon dust flushed from cartridge. Particles
are safe for consumption. Will disappear after the first
few uses.
Particles in water
and/or ice cubes
Concentrations of minerals in
water will form particles when
water becomes frozen and
melts.
Particles are not harmful and naturally occur in water
supplies.
No power to unit
Check for power at outlet. Check fuse box/circuit
breaker for blown fuse or tripped breaker. Replace or
reset.
Faulty power cord
Check with test light at unit; if no circuit and current is
indicated at outlet, replace or repair.
Low voltage
Check input voltage for proper voltage. Take
appropriate action to correct voltage supply problem.
Faulty motor or temperature
control
Check all connections are tight and secure. Replace if
necessary.
Faulty relay
Check relay. Replace if necessary.
Faulty compressor
Check compressor motor windings for opens/shorts.
Perform compressor direct wiring test. Replace if
necessary.
Unit does not run
Faulty overload
Check overload for continuity. Ensure
compressor/overload are below trip temperature
before testing. Replace if necessary.
Temperature controls set too
warm
Reset temperature controls.
Poor door seal
Level cabinet. Adjust hinges. Replace gasket.
Dirty condenser or obstructed
grille
Check condenser and grille. Clean.
Faulty control
Test control. Replace if failed.
Freezer and
refrigerator sections
too warm
Refrigerant shortage or
restriction
Check for leak or restriction. Repair, evacuate and
recharge system.
