INTRODUCTION
Technical Support
For technical support, contact VES at 800.274.9514 or e-mail [email protected]. VES technical
support is available Monday through Friday, 9:00 AM to 6:00 PM, EST.
Prior to contacting technical support, have the following information available:
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Product part number
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Purchase order or order number
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Product serial number
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Current function of the product
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Expected function of the product
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Installation of the product
Return Material Authorization (RMA)
Contact Technical Support to obtain an RMA for any product to be returned. Returns will not be accepted
without an accompanying RMA number. An RMA number is assigned when:
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Tech Support acknowledges a possible product failure.
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A product was damaged during shipping
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An incorrect product was shipped
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An order was placed using an incorrect part number *
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An order was placed using an incorrect part quantity *
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An order is no longer required *
* Restocking fees may apply.
All returned products are tested to confirm operating failures experienced in the field. If the product is found to be
functional, contractors must absorb expenses for return shipping, as well as the cost and shipping of the
advanced replacement product.
Prominently display the RMA number on all packages sent for return. Ship all return products to:
Attention: RMA # _____________
Introduction
VES Fire Detection Systems
XT+ Releasing Control Unit Installation Manual
Version 1.00 | December 2018 | MAN-1252VES
Page 9