
294
• VACON®
apfiff09 marine
Local contacts: http://drives.danfoss.com/danfoss-drives/local-contacts/
11. PROBLEM SOLVING
In problem situations it is important to have proper information about the problem.
However, it is recommended first to try with latest application- and system software versions
available. Software is continuously developed and default settings are improved.
If the problem persists, contact your local contacts. Before you contact the local contacts, follow the
guidelines below so that you give the information they need for problem solving.
Figure 1.
Recommended signals for VACON
®
NCDrive.
Use the fastest communication speed (Baudrate: 57 600) and a 50 ms update interval for signals for
the RS232 communication.
For the CAN communication, use a 1 Mbit communication speed and 7 ms update interval for
signals.
When you contact the support, send the *.trn, *.par and Service info (*.txt) files with a description of
the situation. If the situation is caused by a fault, take also the Datalogger data from the drive.
Note that Datalogger settings can be changed to catch
correct situation and it’s also to possible
make manual force trig for Datalogger.
Before storing the parameter file, upload the parameters from the drive and save when VACON
®
NCDrive is in the ON-LINE state. If it is possible, do this while the problem is active.
It is also helpful to have single line diagram from the system where the problem occurs.
Figure 2.
Datalogger window opening and Service Info upload.
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