Sprite Installation and Operator’s Manual
REV D1
Page 36 of 36
15.0 Unimark Products, LLC. Warranty Statement
Printer
Unimark Products, LLC. warrants to Purchaser that under normal use and service, the products (with the exception of the thermal
print head, platen roller, and belts) purchased hereunder shall be free from defects in material and workmanship for a period of one
year (365 days) from the date of shipment by Unimark.
Expendable and/or consumable items or parts such as lamps, fuses, labels, and ribbons are not covered under this warranty. This
warranty does not cover equipment or parts which have been misused, altered, neglected, handled carelessly, or used for purposes
other than those for which they were manufactured. This warranty also does not cover loss, damages resulting from accident, or
damages resulting from unauthorized service.
Thermal Print Head / Platen Roller / Belts / Magnetic Read-Write Head
This warranty is limited to a period of one year, (365 days) or 1,000,000 linear inches of use, whichever comes first, for the thermal
print head, platen roller, belts, and magnetic head. This warranty does not cover print heads, platen roller, belts, and magnetic head
components which have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized
repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective Unit shall be returned, freight and insurance prepaid, in the original
shipping containers to Unimark Products, LLC. A Return Authorization (RA) number must be issued before the product can be
returned. To open an RA, please call the Unimark Customer Service Department at (800) 255-6356 or 913-649-2424. Please print
your RA number on the outside of the box and on the shipping document. Include a contact name, action desired, a detailed
description of the problem(s), and examples when possible with the defective Unit. Unimark shall not be responsible for any loss or
damages incurred in shipping. Any warranty work to be performed by Unimark shall be subject to Unimark’s confirmation that
such product meets Unimark warranty. In the event of a defect covered by its warranty, Unimark will return via ground
transportation, the repaired or replaced product to the Purchaser at Unimark’s cost.
With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the original
warranty period, or for ninety (90) days after the repair or replacement, whichever is later.
General Warranty Provisions
Unimark makes no warranty as to the design, capability, capacity or suitability of any of its hardware, supplies, or software.
Software is licensed on an “as is” basis without warranty. Except and to the extent expressly provided in this warranty and in lieu of
all other warranties, there are no warranties, expressed or implied, including, but not limited to, any warranties of merchantability or
fitness for a particular purpose.
Purchaser shall be solely responsible for the selection, use, efficiency and suitability of Unimark’s products.
Limitation of Liability
In no event shall Unimark be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of
or relating to Unimark’s products, or the performance or a breach thereof, even if Unimark has been advised of the possibility
thereof. Unimark’s liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total
amounts paid to Unimark hereunder by the purchaser for a defective product.
In no event shall Unimark be liable to the purchaser for any damages resulting from or related to any failure or delay of Unimark in
the delivery or installation of the computer hardware, supplies or software or in the performance of any services.
Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitations may
not apply. The warranties herein give you specific legal rights, and you may have other legal rights which vary from state to state.
