Page 23 of 36
REV D1
Sprite Installation and Operator’s Manual
12.0
Troubleshooting
12.1 Basic Failure Analysis
The Unit continually monitors its operation. The table below describes typical problems that may occur, possible causes,
and corrective actions. When the Unit detects a problem, an audible tone is sounded to attract the operator’s attention, and
an accompanying message is displayed on the LCD to indicate the potential problem. See the following LCD message
tables for lists of LCD alert messages and explanations.
For assistance with troubleshooting please contact Unimark technical support @ 800-255-6356 (US only) or 913-649-2424.
Problem
Possible Cause
Corrective Action
Not operating
No power to unit
Switch in OFF position
Power cord not plugged in completely
Faulty power source
Blown fuse – Refer to Troubleshooting Section
Bin A or B will not load
stock
Bin A and B are directly exposed to
sunlight
Reposition the Unit so that Bins A and B are not
directly exposed to sunlight
Offline
ONLINE/ENTER
button pressed
while SPRITE was Online
Press
ONLINE/ENTER
button to return Online
Alert condition forced Unit Offline
Clear alert condition and press
RESET/EXIT
button
followed by
ONLINE/ENTER
Unit delivers blank
coupons
Stock loaded incorrectly
Remove stock and reload with face side down and
staple stub first
Wrong stock type
Load direct thermal stock
Contrast adjusted too low for
current stock being used
Adjust darkness using the Adjust Contrast option in
the menu 1-Lightest; 5-Darkest
Print too dark and blurred Contrast adjusted too high for
current stock being used
Adjust darkness using the Adjust Contrast option in
the menu 1-Lightest; 5-Darkest
Stock Light flashing
Stock supply depleted
Stock not loaded correctly
Reload stock in depleted bin
Remove and reload stock
Print not aligned correctly Print misalignment
Adjust Top and/or Left Margin using the
corresponding adjust menu option
Unit Jamming
Stock left in transport
Drive wheels slipping
Check transport for small piece of stock left in Unit
Use cleaning card – Refer to Cleaning Section
Burst Failure
Stock damaged and did not burst
Remove damaged stock from Unit and press
RESET/EXIT
Burst position incorrect
Adjust Burst Position using the Burst Adjust option
in the menu
