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REV D1
Sprite Installation and Operator’s Manual
12.4 Issues not Associated with an LCD Alert Message
Online LED Doesn't Blink When Host Is Sending Data
The cabling may not be properly connected on the rear of the Unit. Have maintenance personnel verify that the host
communications cable is connected to the upper port on the rear of the Unit.
Online LED Blinks, but Unit does not Print
Each host interface is unique and, as such, may have special communications requirements. A Baud Rate, Parity, Word
Length or Stop Bit parameter mismatch between the Unit and the host system would cause a Comm Error alert. However, a
Start Of Text, End Of Text, or Protocol mismatch would not cause a Comm Error alert. Print out a configuration coupon
set and verify that all of the settings match the requirements of your host, and make changes as needed.
Print Quality
When the SPRITE print quality is not acceptable, it may be necessary to clean the print head assembly and print head platen
roller. Refer to Cleaning Section for instructions on cleaning the print head and platen.
If the print is not in the correct position on the ticket, or the print is not dark enough, adjustment may be necessary. The
left margin and top margin may be adjusted to correct the print position. The print darkness may also be adjusted to
improve readability. Each of these adjustments is available separately for Bin A and Bin B. However, these adjustments
are only available when the Unit is Offline and the Adjustments menu is selected.
Because of the wide variance in stock quality, some print issues can be resolved by changing stocks. Keep in mind that
print quality can fluctuate widely based on stock selected
13.0 Firmware Update Using the Floppy Disk
The Unit’s application firmware can be updated easily by using what is referred to as an Update Disk or Application Update
Disk. This floppy disk contains a binary update file that the Unit searches for every time it is powered up. When the Unit
detects the existence of the binary file it compares the file version against the version currently loaded into flash memory
and prompts the operator to update the firmware is the two do not match.
The following describes the process:
13.0.1 Power the Unit off.
13.0.2 Remove the Operator’s disk and install the Update disk.
13.0.3 Power the Unit on.
13.0.4 The Unit will detect an Update Diskette and check the file version against the application flash memory.
13.0.5 If the versions are different, the LCD will display “Program Update Disk” as a scrolling message, and prompt the
operator (waiting for the operator to select update or bypass.
(where x.xx.xx is the version)
(N will be flashing)
13.0.6 To continue with the update, press
MENU
to change the
N
to a
Y
. Then press
ONLINE/ENTER
and follow
the instructions on the display.
13.0.7 If you do not wish to update the program, turn off the Unit, remove the update diskette and install the operator’s
disk, then restore power.
P r o g r a m U p d a t e D i s k .
X . X X . x x
P r g r m ? N
