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ADDITIONAL INFO
ADDITIONAL INFORMATION
PROGRAMMING
I reconnected line 1 to the unit and now I cannot program the phone to it’s existing ID.
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Perform a system update at another station.
I cannot access the program mode.
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Did your station place a call on hold? Is a line indicator flashing green?
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Is the station off hook?
OPERATION
My station does not receive PAGE ALL.
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Check to see if DND (Do Not Disturb) is on.
I cannot join a call in progress
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Has the station originating the call released privacy?
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Has another station already joined the privacy released call?
The intercom feature does not work.
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Is Line 1 common to all units that want to use the intercom feature?
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Is the station you are intercomming in DND?
I cannot view the activity of other stations.
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Is Line 1 common to all units?
One station’s icon continues to appear in the display when the station is not in use.
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Check to see if DND (Do Not Disturb) is on at that station.
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Make sure the unit is still connected with the line and AC power.
TELEPHONE
The LINE INDICATOR flashes when a call comes in but the telephone does not ring.
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Is your station off hook? Your station will not ring if your are on another line.
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If you want your station to ring under the above two conditions, set ALWAYS RING: ON in
programming. See page 15.
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Check the ringer switch at the back of the unit.
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Check the ringers for lines 1-4 in programming mode.
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Are lines 3 and/or 4 set as private lines for other stations? See “SETTING A PRIVATE
LINE” on page 13.
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Check the PC/FAX switch (see page 9).
There is no dial tone and the LCD is blank.
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Check that the AC adapter is plugged in at both ends.
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Verify that the AC outlet is working by plugging a lamp etc. into it.
Callers cannot hear me when using the handset, but I can hear them.
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Verify that the handset cord is plugged into the HANDSET jack. If the handset cord is
plugged into the HEADSET jack, the microphone will not work.
TROUBLESHOOTING