Trust SpaceC@m 300
28
6. Troubleshooting
Problem
Cause
Possible solution
Windows does not find any
new hardware after
connecting the camera.
The computer's USB port does
not work.
Remove the USB port from the
Device Manager and reinstall it.
The computer becomes
jammed when using a USB
device.
The USB port has shared an IRQ
with another device.
Remove cards from the computer
or divide the IRQ's differently.
Read more about this in the
Windows manual or the manual of
your motherboard.
The camera is not correctly
connected to the USB port.
Connect the camera to a USB port
The error message ‘Capture
device was not detected’ is
displayed.
The camera is connected to a
USB HUB that does not have a
power supply.
Connect the camera to a USB
HUB that has a power supply or to
a USB port on your computer.
The Trust SpaceC@m 300
is marked with an
exclamation mark '!' in the
'Device Manager'.
The camera is connected to a
USB HUB that does not have a
power supply.
Connect the camera to a USB
HUB that has a power supply or to
a USB port on your computer.
You are not able to take
photographs using the
snapshot button.
The 'Trust SpaceC@m 300'
program has not been started.
Start the 'Trust SpaceC@m 300'
program.
There is another program open
that is using the camera image.
Close the other program before
you start the test program.
A black image and a red
indicator are shown in the
SpaceC@m 300 test
program.
The snapshot button on the
camera does not work.
The camera is not correctly
connected to the USB port.
Connect the camera correctly to
the USB port.
SpaceC@m 300 does not
operate in combination with
TV / capture card.
Conflict between the camera and
TV card
Proceed as follows:
1) Remove the TV Capture card
2) Install SpaceC@m 200
3) Reinstall the TV Capture card
Problem is not listed here.
The latest FAQ update is
available on the Internet.
Visit
www.trust.com/11995
for FAQ
and other product information.
Table 8: Troubleshooting
Check the FAQ's on the Internet (
www.trust.com
). You can also register your product via
www.trust.com
so
that you are able to receive optimal guarantee and service support. You will be automatically informed of
developments to your product and of other Trust products. You will also have the chance to win some
spectacular prizes.
If you still have any problems after trying these solutions, please contact one of the Trust Customer Care
Centres. You can find more information on the last page of this electronic manual, as well as at the back of
the quick installation manual. Please have the following information available:
•
The article number. This is: 11995.
•
Your hardware information.
•
A good description of what precisely does not work.
•
A good description of when the problem precisely takes place.
