Guide to Troubleshooting Tracker Pro
1)
Plug the Tracker pro into the USB port on the computer and observe the following:
a.
The bottom white light (Power indicator) turns on as stays on.
b.
Three green lights on the top right and left will turn on then go out
c. Around
the
horn
2)
If step 1 was correct the tracker pro is ready for use
a.
If the power indicator does not come on check the cord for damage and try a different
USB port
3)
Mount the tracker pro so it is facing the user
a.
Use the mount bracket to sit on an flat surface
b.
Use the mount bracket along with the hook mount to hang the Tracker Pro from a laptop
monitor or flat screen
c.
Use the Velcro to attach the tracker pro to a vertical surface
4)
Placing the reflective Dot
a.
Place the reflective dot on the forehead of the user. Many people use their glasses or a
base ball hat to place the reflective dot.
b.
For best results, insure the user is facing the tracker pro and the dot is pointed directly at
the tracker pro.
c.
The dot should be between 3 and 6 feet from the tracker pro when in use.
5)
Verify the Tracker Pro is acquiring the dot correctly
a.
When the Tracker Pro has acquired the dot the blue light at the top of the device will be
on.
b.
If the client is having trouble with the curser movement there may be other reflective
surfaces behind the user that is confusing the Tracker pro. To distinguish what is causing
the problem perform the following steps:
i.
Block the camera’s view with your hand until the acquire light goes out. Remove
the reflective dot from the client
ii.
Move you hand slowly away from the tracker pro until the acquire light goes back
on.
iii.
Move left and right to determine where the faulty reflection is located. The
acquire light will go back out when your hand is in a direct line between the
Tracker pro and the object you are looking for. Examples of what you are looking
for are shiny or reflective surfaces like light bulbs, glass cabinets, mirrors
c.
Eliminate any objects that are interfering with the ability of the tracker to acquire the
reflective dot.
