Trannergy TRM025KTL, Руководство пользователя

Страница: 35 / 39

34 User Manual
noted by Trannergy. If the unit needs to be replaced following assessment, Trannergy will send a
replacement unit immediately. The defective inverter should be sent back to the closest Trannergy
office by packing in its original package if possible or other comparable packaging.
9.5. Exclusion of Warranty Claims
To provide better service to Trannergy’s End Users, all Trannergy authorized Dealers or Distributors
are requested to respond to End Users’ warranty claim. Trannergy will replace any products or parts
of the product during the Warranty Period proved to be defective in design or manufacture. Any
defect caused by the following circumstances will not be covered by the manufacturer’s warranty (the
Dealers or Distributors are responsible and authorized by Trannergy for the following investigation):

Product modified, parts replaced or attempt to maintain;

Changes, or attempted repairs and erasing of series number or seals by non Trannergy technician;

Incorrect installation or commissioning;

Failure to comply with the safety regulations (VDE-A-RN-4105, VDE0126 standards, etc.);

The Product has been improperly stored (including stored over time) and damaged while being
stored by the Dealer or the end user;

Transport damage (including scratch caused by movement inside packaging during shipping). A
Claim should be made directly to shipping company/insurance Company as soon as the
container/packaging is unloaded and such damage is identified;

Failure to follow any/all of the user manual, the installation guide and the maintenance
regulations;

Improper use or misuse of the device;

Insufficient ventilation of the device;

Influence of foreign objects and force majeure (lightning, grid overvoltage, severe weather, fire,
etc.);

Customers get the Trannergy product under improper transaction such as with legal dispute,
unpaid debt, etc.

During the warranty period more than 10 years and less than 25 years, the freight and
replacement cost is covered by the customer, no matter how long the warranty is extended.
Trannergy will offer a repaired product after receiving the defect product in those cases.

Trannergy reserves the right of final interpretation of all the terms.
9.6. Service after Warranty Expiration
For products which are out of warranty, Trannergy charges an on-site service fee, parts, labor cost and
logistic fee to end-user which can be any/all of:

On-site attendance fee: Cost of travel and time for the technician in attending on-site;

Parts: Cost of replacement parts (including any shipping/admin fee that may apply);

Labor: Labor time fee charged for the technician, who is repairing, maintaining, and installing
(hardware or software) and debugging the faulty product;

Logistic fee: Cost of delivery, tariff and other derived expense when defective products are sent
from user to Trannergy or/and repaired products are sent from Trannergy to user;