Trannergy TRM025KTL, Руководство пользователя

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User Manual 33
9. Warranty
9.1. Standard Warranty Period
For Trannergy inverters sold to UK, Netherlands, and Ireland, the standard warranty period is 120
months from the date of installation and no more than 126 months (10.5 years) from the date of
shipment from Trannergy Co., Ltd.
For Trannergy inverters sold to other countries, the standard warranty period for Trannergy inverter is
60 months from the date of installation and no more than 66 months (5.5 years) from the date of
shipment from Trannergy Co., Ltd.
9.2. Extension of Warranty
The purchaser may apply for a warranty extension up to 12 months following the installation date or
24 months from the date of shipment (whichever date comes first) from Trannergy by providing the
serial number of the unit and purchased receipt. Extension warranty can be purchased for extra 5, 10
or 15 years for all inverters. Please refer to the Warranty Extension Order Form for more details.
9.3. Liability Insurance
Trannergy inverters are insured up to a maximum of $3,000,000 by Chubb Insurance Company
Limited.
9.4. Warranty Claim Procedure
Please report defective device with a brief error description and SN code to our service mail or
service hotline for registration.
Alternatively, please contact your specific dealer or installer if your unit is defective or faulty.
To claim the warranty under the warranty terms of Trannergy, you need to supply us with the
following information and documentation regarding the faulty unit: (email to our service mail is high
recommended)

Fill the warranty card including the following information:

Product Model No. (e.g. TRM030KTL ) and serial number (e.g. PCL0030N15085020);

Error message on LCD screen (if available) or any information that would be helpful to
describe the situation;

Detailed information about the entire system (modules, circuits, etc.);

Documentation of previous claims/exchanges (if applicable);

Copy of the invoice and warranty certificate for the inverter;

Copy of the installation receipt with installation date;
After receiving above information, Trannergy will decide how to precede the service:

Provide a replacement device of equivalent value according to model and age, and compensate
the labor cost for the replacement , or;

Perform on site replacement by Trannergy when necessary.
In the case of an exchange, the remainder of the warranty entitlement will be transferred to the
replacement device. In this event, you will not receive a new certificate, as this replacement will be