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TRAK Machine Tools
Southwestern Industries, Inc.
ProtoTRAK SMX, K2, K3 & K4 & Retrofit Safety, Installation, Maintenance, Service and Parts List Manual
9.2 Replacements
9.2.1 Exchange Program
SWI keeps in stock the major subassemblies required to resolve service problems. With very few exceptions, the part
needed to resolve any given service problem is on the shelf and ready to ship.
A little bit of troubleshooting on your part means that we can get the right part to you fast.
After replacing the failed unit with the replacement unit, simply put the failed unit in the same box that the replacement
part came in and ship it back to us via UPS ground service.
This unique Exchange program gives our customers access to re-built “like-new” subassemblies that have been brought
up to current design revisions and go through the same QC procedures as our new products. These high-quality
replacement units are available at a fraction of the price of a new subassembly.
9.2.2 Return Authorization (RA) Number
All shipments of replacement parts are accomplished through our Return Authorization (RA) system. At the same time
the CSR is diagnosing the problem and ordering the part, they will issue an RA number that will allow us to efficiently
process the return part.
