If Something Goes Wrong
Remedy when Windows NT/2000 is Usable
243
Remedy when Windows NT/2000 is Usable
If you cannot solve a problem on a system running Windows NT/2000, following the
procedure below, and contact Toshiba Technical Support.
1
Run the server monitor software, and make sure that there are no devices with
errors.
2
Run the utilities for mounted devices (RAID controller, UPS, etc.), and make sure
that there are no problems. Refer to the operating manual of each respective device
for more information.
3
Record the details of the problem, how frequently it occurs, the environment, and the
method for duplicating the problem.
4
With systems not equipped with a redundant Hard Disk Drive (HDD), or when the
cause of the problem cannot be specified, shut down the system, turn the server off,
and contact Toshiba Technical Support.
5
On a system equipped with a redundant Hard Disk Drive (HDD), if you can confirm
that one of the devices is malfunctioning, contact Toshiba Technical Support with the
system running.
Remedy when Windows NT/2000 is Unusable
If you cannot solve a problem on a system where the OS does not boot up or Windows
NT/2000 is unusable, record the following information before contacting Toshiba
Technical Support.
❖
Product name and model number of the server
❖
Serial number of the server
❖
List of hardware and software installed in the server
❖
Brief statement of the problem
❖
Frequency of the problem
❖
Environment where the problem occurred
❖
Method of duplicating the problem
NOTE: If one of the devices has malfunctioned on a system equipped with a
redundant Hard Disk Drive (HDD), the malfunctioning device can be hot-swapped.
Содержание 3200
Страница 1: ... ...
Страница 309: ...309 ...
