Parts-only warranty service
Your TOLIS Group Limited Warranty may include a parts-only warranty service. Under the terms of
parts-only service, TOLIS Group will provide replacement parts free of charge. If TOLIS Group carries
out the repair, labor and logistics costs are at your expense.
Advanced unit replacement warranty service
Your TOLIS Group Limited Warranty may include an advanced unit replacement warranty service.
Under the terms of the advanced unit replacement warranty service, TOLIS Group will ship a
replacement unit directly to you if the TOLIS Group Hardware Product you purchased is diagnosed as
defective. On receiving the replacement unit, you will be required to return the defective unit back to
TOLIS Group, in the packaging that arrives with the replacement unit, within a defined period of time,
normally seven (7) calendar days. TOLIS Group will incur all shipping and insurance costs for ground
delivery to you, however, shipping, insurance and logistic charges for return of the defective unit to
TOLIS Group are your responsibility. Second-day, next-day and same-day delivery options are also
available for for an additional charge.
For advanced unit replacement warranty, a valid credit card is required. TOLIS Group reserves the right
to place a hold on the provided credit card for the full replacement cost of the replacement unit. If the
defective unit has not been received by TOLIS Group after fourteen (14) calendar days, the credit card
provided will be charged the full replacement cost of the replacement unit.
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