THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER
RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.
Customer Responsibilities
• To enable TOLIS Group to provide the best possible support and service during the Limited Warranty
Period, you will be required to:
• Maintain a proper and adequate environment, and use the TOLIS Group Hardware Product in
accordance with the instructions furnished.
• Verify configurations, load most recent firmware, install software patches, run TOLIS Group
diagnostics and utilities, and implement temporary procedures or workarounds provided by TOLIS
Group while TOLIS Group works on permanent solutions.
• Allow TOLIS Group to keep resident on your systems or sites certain system and network diagnosis
and maintenance tools to facilitate the performance of warranty support (collectively referred to as
“Proprietary Service Tools”); Proprietary Service Tools are and remain the sole and exclusive property
of TOLIS Group. Additionally, you will:
- Use the Proprietary Service Tools only during the applicable warranty period and only as allowed
by TOLIS Group – Install, maintain, and support Proprietary Service Tools, including any required
updates and patches – Provide remote connectivity through an TOLIS Group-approved
communications line, if required – Assist TOLIS Group in running the Proprietary Service Tools
- Use the electronic data transfer capability to inform TOLIS Group of events identified by the
software
- Purchase TOLIS Group-specified remote connection hardware for systems with remote diagnosis
service, if required
- Return the Proprietary Service Tools or allow TOLIS Group to remove these Proprietary Service
Tools upon termination of warranty support
- Not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service Tools
• In some cases, TOLIS Group may require additional software such as drivers and agents to be
loaded on your system in order to take advantage of these support solutions and capabilities.
• Use TOLIS Group remote support solutions where applicable. TOLIS Group strongly encourages you
to use available support technologies provided by TOLIS Group. If you choose not to deploy available
remote support capabilities, you may incur additional costs due to increased support resource
requirements.
• Cooperate with TOLIS Group in attempting to resolve the problem over the telephone. This may
involve performing routine diagnostic procedures, installing additional software updates or patches,
removing third-party options, and/or substituting options.
• Make periodic backup copies of your files, data, or programs stored on your hard drive or other
storage devices as a precaution against possible failures, alteration, or loss. Before returning any
TOLIS Group Hardware Product for warranty support, back up your files, data, and programs, and
remove any confidential, proprietary, or personal information.
• Maintain a procedure to reconstruct your lost or altered files, data, or programs that is not dependent
on the TOLIS Group Hardware Product under warranty support.
• Notify TOLIS Group if you use TOLIS Group Hardware Products in an environment that poses a
potential health or safety hazard to TOLIS Group employees or subcontractors. TOLIS Group may
require you to maintain such products under TOLIS Group supervision and may postpone warranty
service until you remedy such hazards.
• Perform additional tasks as defined within each type of warranty service listed below and any other
actions that TOLIS Group may reasonably request in order to best perform the warranty support.
Types of Hardware Warranty Service
Listed below are the types of warranty services that may be applicable to the TOLIS Group Hardware
Product you have purchased. For more details, refer to the Limited warranty period section.
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