4. Error
Messages and Trouble Shooting
38
Instructions for Use for SUNRISE No. 30086638 Rev. No. 2.9
2021-07
Error Messages
Description
Trouble Shooting
Wrong Transport Positioning
Transport lost steps due to invalid
shaking section
Transport
Check that the microplate is inserted
correctly, and nothing is blocking the
transport system. Contact your local
service engineer if the error
continues.
Transport lost …. steps
Wrong detection of the
positioning switches.
Check that the microplate is inserted
correctly, and nothing is blocking the
transport system. Contact your local
service engineer if the error
continues.
Transport inserted steps
Wrong detection of the
positioning switches.
Check that the microplate is inserted
correctly, and nothing is blocking the
transport system. Contact your local
service engineer if the error
continues.
Transport lost steps during calibration
Wrong detection of the
positioning switches.
Check that the microplate is inserted
correctly, and nothing is blocking the
transport system. Contact your local
service engineer if the error
continues.
Wrong Transport Parameters
Transport frequency too low
Software error
Wrong combination of selected
measurement parameters.
Transport frequency too high
Software error
Wrong combination of selected
measurement parameters.
Optical Problems
Transport couldn't find full dark edge
during calibration
Lamp or another optical
defect
Check lamp and if the lamp is
working and positioned correctly,
contact your local service engineer.
Lamp low
The optical system is
receiving not enough
light
Check lamp and if the lamp is
working and positioned correctly,
contact your local service engineer.
Timeout waiting for lamp on
Lamp or another optical
defect
Check lamp and if the lamp is
working and positioned correctly,
contact your local service engineer.
Timeout waiting for measurement
finished
Lamp or another optical
defect
Check lamp and if the lamp is
working and positioned correctly,
contact your local service engineer.
