Fault Messages
169
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an
asterisk (*). This usually indicates that an authorized service representative is
needed. You may try two steps to clear the fault before calling your authorized
service representative:
1.
Set the printer power switch to O (Off), wait 15 seconds, then turn the
printer on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is required.
2.
If the message reappears, press the
CANCEL
key. If the message
disappears, it was a false indication and no further attention is required. If
the message reappears, call your authorized service representative.
Table 13. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation
Solution
12 VOLT FAILED*
No
The power supply 12 volt
output has failed.
Contact your authorized
service representative.
1
B12 ERROR: PROGRAM
MISSING*
Yes
The printer does not see
a program in flash
memory.
There is no program in printer
memory. Download printer
firmware again.
B13 ERROR: NOT
COMPATIBLE*
No
Attempting to download a
program that is not
compatible with the
printer.
Cycle power to see if the
message clears, if not, contact
your authorized service
representative.
1
B20 STATUS:00%
DOWNLOAD MODE
No
Status message
informing the operator
that software is being
downloaded. Percentage
figure indicates
approximate amount
loaded into the printer.
No action is required.
B21 STATUS: PRINTER
RESET
No
Status message
informing the operator
that the printer is
undergoing a system
reset.
No action is required.
B22 ERROR:
DECOMPRESS SIZE*
No
Error can only occur
during a program
download (corrupt data).
1.
Download program
again.
2.
Check communications
cable being used
(Parallel, USB, or
Network). If Parallel
cable is used, reseat
the PCI Parallel opt
card.
Содержание 6800 Series
Страница 1: ...TallyGenicom 6800 Series Printers Administrator s Manual ...
Страница 3: ...Administrator s Manual TallyGenicom 6800 Series Printers ...
Страница 10: ...Table of Contents ...
Страница 18: ...18 Chapter 1 Contact Information ...
Страница 52: ...52 Chapter 3 Integrated Print Management System ...
Страница 192: ...192 Appendix A Printing Speed ...
Страница 194: ...194 Appendix B ASCII Character Set ...
Страница 200: ...200 Appendix C Stacker Operation ...
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