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T A L K S W I T C H CO N F I G U R A T I O N
2. Select the
Minimum required time to detect a DTMF digit
. This is how long
the caller must press the number key on their phone for the TalkSwitch
unit to detect the digit. Choices range from
40 ms.
to
100 ms.
Adjust this if callers are misdirected after selecting options using the
auto attendant. Use a shorter time if the TalkSwitch unit appears to have
trouble hearing the digits. Use a longer time if the auto attendant is
misdirecting callers.
3. Select the
Minimum required time between DTMF digits.
This is how much
time must separate each key press for the TalkSwitch unit to detect the
digits. Choices range from
30 ms.
to
80 ms.
Use a longer time if the auto attendant is misdirecting callers due to
echoed digits from cell phones. For example, calls are misdirected to
extension 111. This can happen if the caller dials a different extension
number (e.g. 113), but the telephone network echoes the 1, so the
TalkSwitch unit hears 1113. It captures the first three digits, ignores the
3, and misdirects the call to extension 111.
4. Select the
CPC detection time
. This is how long the CPC signal must last
for the TalkSwitch system to hang up the telephone line. The telephone
company sends the CPC or Disconnect Clear signal when the caller hangs
up. Choices range from
80 ms.
to
600 ms.
Use a longer time if calls are accidentally disconnected during a
conversation. This can occur if there is a problem with the telephone
line. If the line has power fluctuations, or the line card at the central
office is defective, spurious CPC signals can occur that cause the
TalkSwitch unit to hang up.
5. Select the
Ringback Control
time. This is the amount of time between a
Flash signal and a hang-up. Choices range from
400 ms.
to
1 sec.
Use a longer time if the extension seems to ring back as if a caller was on
hold, but when answered, no one is there. This symptom may indicate a
debounce problem with the phone hook switch. When the user hangs up,
the hook switch generates a Flash signal before the hang-up. This causes
the TalkSwitch system to put the line on hold.
6. Set the number of CNG tones that the TalkSwitch unit must detect before
it routes the call to the fax machine. Choices are:
•
Detect 1 tone
— The TalkSwitch unit will route the call to the fax
machine if it detects one CNG tone. Select this if fax calls are not
being routed to the fax machine.