Q: My copies won’t play.
A: Verify that the unit is plugged directly into a USB 2.0 port in the
back of your computer.
A: Remove all external USB devices. This includes USB hubs,
external hard drives, jump/flash drives, and other printers.
Keyboards and mice are fine.
A: Check the source hard drive with a disc defragmenter and see if
it needs to be run.
A: Use a higher quality brand media.
A: Lower the burn speed.
Q: DiscWorks will not install
A: Verify that you have administrative rights on the PC.
A: Verify that your computer meets the minimum specifications
required to run the DiscMaster.
A: The DiscMaster is not currently Mac compatible.
Q: DiscDirect cannot find the DiscMaster unit
A: Restart your computer and reopen DiscDirect.
A: Verify that the DiscMaster’ USB cable is plugged directly into the
back of the computer.
A: Remove all USB devices, leaving the DiscMaster and your
mouse/keyboard connected.
A: Verify that the USB port on the back of your computer is USB
2.0
A: Check your Disc Defragmenter.
A: Verify that your computer meets the minimum requirements to
run the DiscMaster.
A: Uninstall the DiscWorks suite and upgrade to the newest
version.
A: Disable your computer’s screen saver.
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