If it will not pick with this test please contact Technical Support for
further assistance.
Q: I need to transport my unit and I can’t access the
software to park the arm
A: Place the foam in the right hand output bin. Hold down the
power button and plug in only the power. The green light will flash
once. Press the red button 17 times, and then press the green
button again. The arm will then park for shipping.
Q: The robotic arm is moving slowly or jerking
A: Run your fingers along the rails and if any areas feel dry you can
spread a very small amount of petroleum based lubricant.
Q: When the unit is turned on, the arm keeps moving left
and grinding
A: Look at the white ribbon cable going into the picker arm. Make
sure that no pins are showing and that the cable is securely seated.
Printing Issues
Q: Colors in a print come out completely wrong. They are
smudging, discoloring, faint, or the quality is just bad. How
do you fix this issue?
A: First check how old the inks are, it might be time to change to
new inks. Then, run a cartridge alignment image to see if this fixes
issues. If the issues persist, take the inks out and dab them on a
clean paper towel multiple times in different locations until the
colors come through bright and solid. Place back in unit and run a
cartridge alignment again. If problem continues, try wiping the
bottoms of the inks clean with a little rubbing alcohol and dab dry.
If problem still occurs, it’s time for new inks.
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