Users Manual – svs4021, svs2020,svs2050, svs2051, svs1020, svs1050, svs285, svs340, svs625
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Last Update 20.07.2009
15 Troubleshooting Request List V1.3
Dear valued customer,
In order to help you with your camera and any interfacing problems we request
that you fill in a description of your problems when you use the camera. Please
fax this form to us:
1)
Type of camera (e.g. svs285XXGE)
2)
Serial Number
3)
Accessories used and where purchased or self made
a) Power supply
b) Cable
c) Lens type and focal length
4)
Firmware version as well as operation mode, (send screenshot of
SVCapture
program)
5)
Description of the phenomena, e.g.:
a) missing lines or columns
b) distorted or noisy image (if possible send jpg image)
c) solarization effect
d) missing Bit, contrast less image
6)
PC used, Chip Set/Brand and type of Ethernet card
7)
Operating system used, e.g. WIN/2000/XP