Users Manual Area Scan Cameras SVSGigE
Page 64
Users Manual –evo1050, evo2050, evo2150, evo4050, evo4070, evo8050 and evo12040
© SVS-VISTEK GmbH
Problem:
lmage is present but distorted:
Solution:
Try different operation mode. Like if triggered gives bad results try
“free running” mode and reduce frame rate to minimum half pos-
sible one. Check if you are using original “INTEL”® chip set in your
PC! If problem still exist call your local support
Problem:
The image of a color version camera looks “ugly” or false
colors appear.
Solution:
If the raw image looks ok than pixel need to be shifted by either
one or one line. The image color depends on the algorithm used. If
the algorithm is starting with the wrong pixel such effects appear.
Problem:
The colors of a color version are not perfect especially when
using halogen light.
Solution:
Halogen light contains strong portions of IR radiation. Use cut off
filters at around 730 nm like Schott KG 3 to prevent IR radiation
reaching the CCD.
Problem:
Despite using driver and correct Chipset of Intel, error mes-
sages or frame loss occur.
Solution:
Check Intel driver version for NIC card. Install latest driver availa-
ble from Intel”® website.
14.3
TROUBLESHOOTING REQUEST LIST V1.3
Dear valued customer,
in order to help you with your camera and any interfacing problems we request that
you fill in a description of your problems when you use the camera. Please fax this
form to us:
1.
Type of camera (e.g. evo4050XXXGEA)
2.
Serial Number
3.
Accessories used and where purchased or self made
a.
Power supply
b.
Cable
c.
Lens type and focal length
4.
Firmware version as well as operation mode, (send screenshot of SVCapture
program)
5.
DIAGNOSTICS SCREENSHOT AS ABOVE
6.
Description of the phenomena, e.g.:
a.
missing lines or columns
b.
distorted or noisy image (if possible send jpg image)
c.
solarization effect
d.
missing bits, contrast less image
7.
PC used., Chip Set/Brand and type of Ethernet card
8.
Operating system used e.g. WIN XP or Win 7 , 32 or 64 bit