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Users Manual – eco1050, eco2050, eco2150, eco4050, eco674, eco694, eco814
p. 60
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Troubleshooting Request List V1.3
Dear valued customer,
In order to help you with your camera and any interfacing problems we
request that you fill in a description of your problems when you use the
camera. Please e-mail us:
1.
Type of camera (e.g. ecoXXXXYTLGEC)
2.
Serial Number
3.
Accessories used and where purchased or self made
a.
Power supply
b.
Cable
c.
Lens type and focal length
4.
Firmware version as well as operation mode, (send
screenshot of SVCapture program)
5.
DIAGNOSTICS SCREENSHOT AS ABOVE plus “log
file”
6.
Description of the phenomena, e.g.:
a.
missing lines or columns
b.
distorted or noisy image (if possible send jpg image)
c.
solarization effect
d.
missing bits, contrast less image
7.
PC used., Chip Set/Brand and type of Ethernet card
8.
Operating system used e.g. WIN7 or XP 32 or 64 bit OS