Rev. 2.4
- 67 -
© 2014 Suzo-Happ Group
Bill-to-
Bill™ 300XE
9.6.
Bill-to-
Bill™ 300XE Field Report
Customer Information:
Company Name:
_____________________________________________________
Contact Person:
______________________________________________________
Phone Number:
______________________________________________________
Preferred Time:
Before:
After:
At:
____ : ____ AM/PM
E-Mail:
_____________________________________________________________
Service Center Info (If applicable):
______________________________________
____________________________________________________________________
Unit Information:
Part Number:
_______________________ (Example: BBD-0110)
Serial Number:
_____________________ (Example: 14KA19VH0902)
How long have
product been used:
0 to 6 month:
31 to 48 Months:
7 to 30 Months:
More than 48 Months:
Problem information:
Specify location
(see diagram on next
page):
A
(Bezel)
E
(Switch
– Cassette 2)
B
(Validating Head)
F
(Switch
– Cassette 3)
C
(Validating Head - Switch)
G
(Switch
– Dispenser)
D
(Switch
– Cassette 1)
H
(Switch
– Cashbox)
I
(Dispenser)
Other (please circle on diagram): _______________________
__________________________________________________
Problem occurred
During:
Initialization
Dispensing
Accepting
Unloading to Cashbox
Other (plase specify):
____________________________
__________________________________________________
Bill to Bill error code *:
_______________________________________________
Is the specific issue related to:
Software:
Function:
Hardware:
Currency:
Description of Problem
(attach picture if possible):
