Sun Microsystems X3-3L, Руководство по установке

Страница: 76 / 80

66 Sun Server X3-2L Installation Guide for Windows Operating Systems • April 2014
■
Obtain product name, software release version, and patches required. It will be
easier to make the request if you know the latest software release and the name of
the download packages (patches) that you are requesting.
■
If you have access to My Oracle Support – Follow the instructions in “Download
Firmware and Software Using My Oracle Support” on page 64 to determine the
latest software release version and view available software release packages
(patches). After viewing the list of patches, you can navigate away from the
Patch Advanced Search Results page, if you do not want to continue with the
download steps.
■
If you do not have access to My Oracle Support – Use the information in “Software
Releases” on page 63 to determine which packages you want, and then request
those packages for the latest software release.
■
Have the shipping information ready. You will need to provide a contact, phone
number, email address, company name, and shipping address as part of the
request.
▼
Request Physical Media (Online)
Gather the information described in “Gathering Information for the Physical Media
Request” on page 65 before making the request.
1. Go to the following web site:
http://support.oracle.com
.
2. Sign in to My Oracle Support.
3. Click on the Contact Us link in the upper right corner of the page.
The Create Service Request: Problem screen appears.
4. Describe your request as follows:
a. In the Problem Summary field, type:
PMR for latest software release
for Sun Server X3-2
.
b. From the Problem Type drop-down menu, select Software & OS Media
Request.
c. In the Support Identifier field, type the Customer Support Identifier
associated with your support contract.
5. Skip the Create Service Request: Selections screen by clicking the Next button
in the upper right corner of the screen twice.
The Create Service Request: More Details screen appears.
6. Provide more information about your request as follows:
a. In the Additional Information section, answer the questions listed in the
following table: