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RoomWizard
| SYSTEM MANAGER MANUAL
69
LOTUS DOMINO |
RoomWizard
TROUBLESHOOTING SETUP
RoomWizards can be operated in a wide variety of configurations
and in an almost unlimited number of network environments. This
section will help you troubleshoot potential problems.
Almost all problems with RoomWizard installations are related to
network connectivity or group configuration. It is a good idea to
eliminate these possibilities first.
NETWORK CONNECTIVITY ISSUES
Diagnosing network connectivity problems with a RoomWizard is
the same as for any other IP-connected device. Every RoomWizard
should be visible and operating correctly on the network. In addition,
virtual hostnames should point to the set of RoomWizards where
requests are served.
If you suspect a problem with the grouping of RoomWizards and
you cannot access the group via its normal virtual hostname, try
accessing an individual RoomWizard within the group. There may be
a problem with the DNS mapping of virtual to real hostnames.
To access an individual RoomWizard:
1
Enter the URL or IP address into a web browser.
2
Try “pinging” the RoomWizard via its hostname or IP address to
determine whether the device can be reached on the network.
3
Check the network configuration by pressing and holding the “About”
button on the front panel for about five seconds. If the configuration
is correct but you still cannot reach the device, there is a problem in
the network connection. If the configuration is incorrect, reset it.
•
Enter an IP address from the RoomWizard front panel.
•
Enter that address in a web browser to access the Setup >Device >
Network page of the device.
RESTORE DATA FROM A BACKUP
1
Go to the Setup > Backup > Restore page on the RoomWizard you
want to restore.
The RoomWizard provides the date/time and location of its most
recent backup. If you replaced a faulty RoomWizard or swapped units
between rooms, this may not be the backup you want to restore.
2
To restore from the most recent backup listed, click “Restore from
this Backup.”
3
To view other backup files, enter an FTP address and the
username and password required to access that address. Then
click “List Backups.” You may then choose to restore from one of
the backups listed.
RoomWizard’s restore process takes at least five minutes, plus
time to upload the backup file from the FTP server. A typical restore
operation takes about 15 minutes depending on the size of the file
and the speed of your network. During this time, the RoomWizard is
unavailable.
