StarGuide Digital Networks StarGuide III, Руководство пользователя

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x StarGuide Digital Networks
Return Procedure
If it is necessary to return a product for out-of-warranty repair, upgrade, or any modification, the
following procedures must be followed:
1. Contact StarGuide Digital Networks Customer Service, located in the Untied States via phone or
fax.
•
Phone (775) 858-3600 or 1-800-847-8391
•
Fax (775) 858-3610
2. Speak to a StarGuide Digital Networks customer service representative about any questions,
issues, or problems. Quite often equipment problems can be corrected over the phone, which
keeps your equipment in service and avoids unnecessary and costly downtime.
3. Should it be necessary to return a product to StarGuide Digital networks for any reason, the
StarGuide Digital Networks customer service representative will issue you a Return Material
Authorization (RMA) number. To issue an RMA number the StarGuide Digital Networks
representative will need the product’s serial number, model number, and a description of the
problem.
4. You may be returning a product for either repair, upgrade, or modification:
•
If returning the product for repair, please include a complete description of the problem, the
operating conditions that caused the problem, and any circumstances that may have led to
the problem. This information is essential for StarGuide Digital Networks repair technicians
to reproduce, diagnose, and correct the problem.
•
If the product is being returned for upgrade or modification, please include a complete
description of the current configuration and the desired change(s). This information will
allow a StarGuide Digital Networks customer service representative to provide a formal
quote for the upgrade.
5. Include a purchase order for any upgrade or out-of-warranty repair work to be performed.
StarGuide Digital Networks will begin repair work only after a purchase order is received.
6. Reference the RMA number on all paperwork that accompanies the equipment, and write the
RMA number clearly on the outside of the shipping container.
7. Ship your module in the original shipping carton and packing (or its equivalent), prepaid to the
following address:
StarGuide Digital Networks, Inc.
4840 Mill Street
Reno, NV 89502 USA
Ref: RMA Number
Do
not include product accessories such as installation and operation guides or rack mount brackets.
Caution! When handling or shipping static-sensitive equipment,
observe anti-static procedures and always use anti-static
bags for shipment. Upon Request, StarGuide Digital
Networks will provide you with ESD bags for your use.
All equipment upgrade and repair requests will be completely evaluated and the required work performed
in an expedient and prompt manner. The equipment will then be thoroughly tested for compliance with
appropriate specifications.