Splicecom Maximiser, Инструкция по установке и справочник

Страница: 24 / 364

Installation and Reference Manual
System Architecture
18 Installation and Reference Manual v3.2/0410/6
Extendibility
Although the maximiser platform provides primary applications; Proactive Communication Station,
voicemail etc, the use of H.323 and LDAP means that independent vendors can hook into the system
extending the range of options available. This is especially important in the Call Centre market.
Manageable Objects
The internal LDAP database contains the following configurable objects.
Users
Each user can make use of the system for communications. These are the primary parameters for all of
the telephony facilities that a user may have. They are distinct from the phone parameters since a user
may login at any phone. Please refer to the Working with Users section from page 80 for further details.
Departments
Departments are used to determine the distribution of calls to a particular group of Users. A caller can
dial one number and any available member of a Group can answer the call. A Department is used to
determine what will happen to the call out of hours, if the members of the Group are unavailable or
busy. Please refer to the Routing calls via a Department section from page 128 for further details.
Groups
Groups are collections of users and/or capabilities that can be used to identify groups of users. A
distribution group can contain just one user, a thousand users or no users. Alternatively it may have a
capability requirement to automatically select users with a particular skill eg French 80%. Groups may
contain other groups to form “super groups”. Please refer to the Working with Groups section from page
122 for further details.
Contacts
The Contacts database provides directory lookup information of, eg customers and suppliers. An
incoming call will be alpha tagged if a CLI match is found in the Contacts database and will be displayed
on the PCS, or caller display of the phone. Contacts may also be marked with account codes for billing
and tracking purposes. Please refer to the Setting up the Contacts Database section from page 141 for
further details.
Meet Me Conferences
A Meet Me Conference provides the facility to create a conference that can be joined by Users as and
when required. Please refer to the Conferencing section from page 151 for further details.
Dial Plans
Dial Plans determine how digits dialled on a User’s handset are handled. Please refer to the Working
with Dial Plans section from page 114 for further details.
Time Plans
Time Plans provide a positive restriction of when activities may happen. In essence a Time Plan defines
when things are allowed to operate by day of the week and time of the day. Please refer to the Using a
Time Plan section from page 148 for further details.