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Installation and Reference Manual
Working with Voicemail
Installation and Reference Manual v3.2/0410/6
235
In the relevant DDI Plan entry add an equal sign (=)
followed by the name of the Company in square
brackets before the entry in the Translate To field,
similar to this example.
All calls received on this DDI number will be recorded
into the voicemail box specified in the Inbound Record
Mailbox for the Company specified in the square
brackets.
Recording Outbound User Calls
All outbound external calls made from any handset on the system can be automatically recorded. The
resulting messages are stored in a voicemail box called “OutboundRecordings”. These messages can be
accessed by creating a Department of the same name, as follows. To access these messages please
refer to the Voicemail for a Department section from page 209.
1
Create a Department called OutboundRecordings
2
In the configuration form for this Department enter an unique extension number and assign a
Message Box licence.
3
Within the Voicemail page, from the Record Mode list box select one of the following:
a
Resource – at present will also record all calls
b
Mandatory – to record all calls
c
Random – for Future Use
d
Trunk – to record all calls but the User’s Record icon will not be activated and therefore the
User will not be able to cancel the recording.
e
Disable – calls will not be recorded
(For further information on creating a Department please refer to the Routing calls via a Department from
page 128.)
4
To set up automatic outbound call recording
create a Dial Plan entry in the relevant Dial Plan
similar to this example.
(For further information on creating a Dial Plan entry
please refer to the Working with Dial Plans section from
page 114.)
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