Help Guide
file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/print.html[2/4/2020 11:58:20 AM]
Only snow noise or a black picture appears on the screen. [128]
There is picture or sound noise when viewing an analog TV channel. [129]
Some channels are blank. [130]
Poor reception or poor picture quality with digital broadcasts. [131]
You cannot view digital channels. [132]
You cannot receive or select channels. [133]
Some digital cable channels are not displayed. [134]
Broadcast HD formats have poor quality. [135]
No sound but good picture. [137]
Audio noise. [138]
No audio or low audio with a home theater system. [139]
Distorted sound. [140]
You want to output sound from both the headphones/Bluetooth audio device/audio
system and the TV speakers. [141]
You are concerned about a delay between the picture and sound. [142]
No TV sounds such as operation sound or audio response. [143]
You cannot establish an eARC connection. [144]
You cannot use voice search with the Google Assistant* with the built-in MIC (only
TVs with a built-in MIC). [145]
You can hear a slight noise from the TV speakers (only models with TV center
speaker mode). [146]
Network (Internet/home)/apps [147]
The TV cannot connect to the Internet/Network. [148]
The picture and/or sound quality from streaming apps is poor. [149]
Your TV cannot connect to the server. [150]
You can connect to the Internet, but not to certain apps and services. [151]
Remote control/accessories [152]
The TV cannot be turned off using the remote control. [156]
The TV turns off automatically. [157]
The TV turns on automatically. [158]
29
