Help Guide | The picture and/or sound quality from streaming apps is poor.
file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-06_01.html[2/4/2020 12:03:57 PM]
>
>
>
The picture and/or sound quality from streaming apps is poor.
The picture and/or sound quality
from streaming apps is poor.
Quality depends on the original video provided by the video content
provider and your connection bandwidth.
To enjoy watching Internet streaming videos, a network with a fast and
stable line speed is necessary. In general, speeds that resemble the
following are necessary:
Streaming standard definition (SD) Internet video: 2.5 Mbps
Streaming high definition (HD) Internet video: 10 Mbps
Streaming Ultra HD (4K) Internet video: 25 Mbps
The wireless network connection quality varies depending on the
distance or obstacles (e.g., wall) between the TV and the wireless
router, environmental interference, and the quality of the wireless
router. In this case, use a wired connection for the Internet, or try the
5GHz band.
The 5GHz band may not be supported depending on your
region/country. If the 5GHz band is not supported, the TV can only
connect to a wireless router using the 2.4GHz band.
When using a wireless network, keep wireless devices close together
or avoid obstacles.
Keep devices that emit RF interference (such as microwaves) away
from the TV and wireless router, or turn off such devices.
Audio is not output for videos without audio.
Hint
For more information, please visit the Sony support website.
Using the TV with Other Devices
366
Search
