background image

8  Troubleshooting

Troubleshooting

Bat Volt Fault

AC10M Volt Fault

 

The grid voltage was out of range in the last 10 minutes. 

 The system will return to normal if the grid returns to normal. 

 Or ask the installer for help.

Number

IE 001

IE 002

IE 003

IE 004

IE 005

IE 006

IE 007

IE 008

Grid Volt Fault

Grid Freq Fault

Electricity frequency beyond range

 If the utility returns to normal, the system reconnects.
 Or ask the installer for help.

TZ Protect Fault

Overcurrent fault.

 Wait for a while to check if you're back to normal.

 Disconnect PV+ PV- and batteries, reconnect.

 Or ask for help from the installer if it can not return to normal.

PV Volt Fault

Grid Lost Fult

   

Power

 

grid

 

voltage

 

overrun

Wait a moment, if the utility returns to normal, the system will reconnect.

 •

lease check if the grid voltage is within normal range.

 P

 •

r ask the installer for help.

 O

Bus Volt Fault

 

Press the “ESC" key to restart the inverter. 

 

 Check that the PV input open circuit voltage is in the normal range

.

Or ask the installer for help.

   

  

 Check battery input voltage if it's within normal range 

   Or ask the installer for help.

   

PV voltage out of range
• Check the output voltage of the PV panel

 Or ask the installer for help.

   

Battery voltage fault

 Check battery input voltage if it's within normal range

 
 

 Or ask the installer for help.

 •
 •
 •

 •

   

 •
 •

 •

8.1 Troubleshooting

This section contains information and procedures for resolving 
possible problems with X1-Hybird G4, and provides you with 
troubleshooting tips to identify and solve most problems that may 
occur in X1-Hybrid G4. This section will help you narrow down the 
source of any problems you may encounter. Please read the 
troubleshooting steps below.
Check the warning or fault information on the system control panel 
or the fault code on the inverter information panel. If a message is 
displayed, log it before doing anything further.
Try the solutions indicated in the table below.

Isolation Fault

EPS(Off-grid)

mode current is too strong.

Ensure that the load power is within the EPS(Off-grid)

power range

.

 

Check for any non-linear load connections on the EPS(Off-grid)

.

 

Move this load to check for recovery.

 

Or ask for help from the installer if it

can not return to normal.

 

DCV OVP Fault

 DCV EPS(Off-grid) overvoltage protection failure.
   Wait for a while to check if it's back to normal.

   Or ask the installer for help.

DCI OCP Fault

DCI overcurrent protection fault.
   Wait for a while to check if it's back to normal.

   Or ask the installer for help.

IE 009

Number

IE 010

IE 011

IE 012

IE 013

IE 014

IE 015

IE 016

IE 017

IE 018

IE 019

IE 020

IE 021

SW OCP  Fault

RC OCP Fault

Overcurrent protection fault.

 Check the impedance of DC input and AC output.

   Wait for a while to check if it's back to normal.

   Or ask the installer for help.

Temp Over Fault

Temperature beyond limit

 

 Check if ambient temperature exceeds the limit.

   Or ask the installer for help.

OverLoad Fault

On-grid mode over

load

Shutdown

the

high-power device and press the

"

 ESC" key to 

 

restart the inverter.  

 Or

 

ask

 

for

 

help

 

from

 

the

 

installer

 

if

 

it can

 

not

 

return

 

to

 

normal

.

BatPowerLow

Insulation Fault

 Please check the wire insulation for damage.
 Wait for a while to check if it’s back to normal.

 Or ask the installer for help.

Bat Con Dir Fault

EPS(Off-grid) Overload Fault

BMS Lost

Fan Fault

Low Temp

EPS(Off-grid) 

.

over load fault

Shutdown the high-power device and press the “ESC" key to 

 

restart the inverter.

Or

 

ask

 

for

 

help

 

from

 

the

 

installer

 

if

 

it can

 

not

 

return

 

to

 

normal

.

Battery communication loss

 Check that the communication lines between the battery and 

the inverter are properly connected.

 Or

 

ask

 

for

 

help

 

from

 

the

 

installer

 

if

 

it can

 

not

 

return

 

to

 

normal

.

Fan Fault

 Check for any foreign matter that may have caused the fan not to

 function properly.

 Or

 

ask

 

for

 

help

 

from

 

the

 

installer

 

if

 

it can

 

not

 

return

 

to

 

normal

.

Low temperature

.

 fault

 Check if the ambient temperature is too low.

 Or

 

ask

 

for

 

help

 

from

 

the

 

installer

 

if

 

it can

 

not

 

return

 

to

 

normal

.

 Software Detection of Overcurrent Fault.
 

 Wait for a while to check if it's back to normal.

 

 Shut down photovoltaic, battery and grid connections

 

 Or ask the installer for help.

• Close the high-power device and press the "ESC" key to restart the 
inverter. 
• Please charge the battery to a level higher than the protection 
capacity or protection voltage 

Troubleshooting

Содержание X1-Hybrid

Страница 1: ...opment Zone Tonglu City Zhejiang Province China 311500 Tel 86 571 56260011 E mail info solaxpower com Copyright SolaX Power Technology Zhejiang Co Ltd All rights reserved No part of this document may...

Страница 2: ...3 2 AC Output Input 20 3 3 Battery 21 3 4 E ciency Safety and Protection 21 3 5 EPS O grid Output 22 3 6 General Data 22 4 Installation 23 4 1 Check for Transport Damage 23 4 2 Packing List 23 4 3 Ins...

Страница 3: ...ment as described below Danger Danger refers to a dangerous situation that if not avoided will result in a high level of risk such as serious injury or even death Warning Warning indicates a hazardous...

Страница 4: ...erter can not be operated when it is running Strictly follow relevant safety specifications for product installation and testing During installation operation or maintenance please read carefully and...

Страница 5: ...tovoltaic string array is lower than the maximum rated DC input voltage of the inverter Any damage caused by photovoltaic over voltage is not covered by warranty Installation position should be away f...

Страница 6: ...ng Effect High leakage Current Earth connection essential before connecting supply A faulty ground connection can result in equipment failure personal and death injuries and electromagnetic interferen...

Страница 7: ...lines UKNI mark The inverter complies with the requirements of the applicable UKNI guidelines The inverter can not be disposed together with the household waste Disposal information can be found in th...

Страница 8: ...ulations when installing operating and maintaining the inverter otherwise it will cause personal injury or death and the inverter will cause damage Please read the manual carefully when operating the...

Страница 9: ...Neutral line and PE line are combined together all loads connect to the EPS Off grid port Apply to Australia Notice When power cuts suddenly the inverter connects the N line of EPS Off grid load with...

Страница 10: ...e for areas with frequent power outages Same working logic with Self use mode This mode will maintain the battery capacity at a relatively high level to ensure that the emergency loads can be used whe...

Страница 11: ...port Communications LCD is a reserved port DRM Port only for Australia USB port for upgrading External monitoring connection port Description Battery communication port Ground connection port Waterpro...

Страница 12: ...Output Input apply to version D M Max recommended PV power W Max DC voltage V Nominal DC operating voltage V MPPT voltage range V MPPT full power voltage range V Max input current A Max short circuit...

Страница 13: ...24 24 482 417 181 590 530 315 28 28 28 120 rated 1h X1 Hybrid 6 0 6000 26 1 X1 Hybrid 6 0 24 28 X1 Hybrid 7 5 X1 Hybrid 7 5 7500 32 6 100 rated 120 rated 1h 120 rated 1h 120 rated 10min 25 29 Smart Co...

Страница 14: ...ature of the installation site is 35 60 C C The maximum angle range of wall tilt 5 Avoid direct sunlight rain and snow weather 1 A B C D E F G H I J K 1 1 4 4 3 3 1 1 Description L M 1 2 6 mm European...

Страница 15: ...Image Hammer drill Socket wrench set Hexagon Torque screwdriver Name Image Utility knife Diagonal pliers Multifunction terminal crimping tool RJ45 Multimeter Marker Tape measure Protective glasses Du...

Страница 16: ...tem Please be careful not to install the inverter in the plasterboard wall or similar to the residential places with poor sound insulation so as not to work with noise and interfere with the residents...

Страница 17: ...ket Tapping screws Bracket a Draw drilling holes as per the bracket s hole locations by a marker and ensure that the two top holes lie on the same straight line by spirit level b Drill holes at marked...

Страница 18: ...rid G4 X1 Hybrid G4 X1 Hybrid G4 e Hang the buckle on the inverter to the corresponding position of the backplane f Use the inner hexagonal wrench to tighten the inner hexagonal X1 Hybrid G4 series in...

Страница 19: ...igure 1 make sure all wires are inserted into the metal terminal see Figure 2 The PV port wiring of the X1 Hybrid G4 M series inverter has been completed and it can be used directly with the PV port o...

Страница 20: ...X1 Hybrid 7 5 D X1 Hybrid 7 5 M 8 10 mm 40 A 5 2 Grid Port and EPS O grid Output Connection X1 Hybrid 3 0 M X1 Hybrid 3 7 M X1 Hybrid 5 0 M X1 Hybrid 6 0 M X1 Hybrid 7 5 M 4 6 mm 4 6 mm Cable copper M...

Страница 21: ...puts go through the Grid port and when the grid is disconnected the inverter outputs go through the EPS Off grid port The EPS Off grid function can be connected to part of the load and it can also be...

Страница 22: ...n please refer to X1 Matebox If you need to buy X1 Matebox please contact us In full load scheme Diagram B and Diagram D set Matebox to Enable under Settings The Australian customer must shorten the N...

Страница 23: ...nally use crimping pliers to press tightly Notice Check the grid voltage and compare the voltage range see technical data Disconnect the circuit board from all power sources to prevent electric shock...

Страница 24: ...trical Connection Electrical Connection Torque screwdriver Torque 1 5 0 1 N m GRID EPS Off grid L N PE L N 44 45 Upgrade Dongle Step 4 Find the location of the AC interface on the inverter insert the...

Страница 25: ...Battery Connection ON OFF PV 1 PV 2 BAT BMS CAN DRM Meter CT COM LCD Battery port connection line of the X1 Hybrid G4 M series inverter is on the X1 Matebox just connect it It is necessary to wire th...

Страница 26: ...EMP GND BMS_CANL 2 3 4 5 6 7 8 1 PIN X BMS_485A BMS_485B Electrical Connection Electrical Connection Definition 48 49 Step 4 Press down on the spring by hand you can hear a click sound then push the e...

Страница 27: ...le Increase power generation subject to constraints from other active DRMs For AS4777 DRM function currently only PIN6 DRM0 and PIN1 DRM1 5 are functional other PIN functions are under development X1...

Страница 28: ...int at the public grid Other power generation equipment The current sensor measures the current on the live wire between the inverter and the public grid To select CT you need to enter Use setting the...

Страница 29: ...here are only PIN6 DRM0 and PIN1 DRM1 5 and other PIN functions are under development Application occasion 5 5 3 COM Communication Data Read External communication equipment controls the inverter COM...

Страница 30: ...ns The communication protocol is Modbus RTU For details please contact SolaX If the user wants to use the inverter dry contact to control external equipment such as a heat pump it can be used with Sol...

Страница 31: ...d as follow 1 2 3 4 5 6 7 8 METER CT communication cable 1 8 1 2 3 4 5 6 7 8 485A 485B X CT1 2 CT1 1 CT2 2 CT2 1 X A B Notice Only one of the Meter and CT connections can be selected Meter cable goes...

Страница 32: ...Waterproof connector with RJ45 is inserted into the inverter and one side of the RJ45 terminal is inserted into the CT connection Notice When installing pay attention to water resistance All the conne...

Страница 33: ...inal and then clamp it Step 3 Insert the stripped cable into OT terminal and tighten the terminal with a terminal crimping tool Hexagon keys Torque 1 5 0 2N m Upgrade Dongle Upgrade Dongle Upgrade Don...

Страница 34: ...Upgrade Step 1 First find the DONGLE port of the inverter The inverter provides a DONGLE port which can transmit data of the inverter to the monitoring website via Pocket WiFi Plus Pocket 4G Pocket G...

Страница 35: ...al Remove the locking screw from the DC switch Turn on the DC switch between the PV string and the X1 Hybrid G4 if there is any Turn on the DC switch at the bottom of the X1 Hybrid G4 When the photovo...

Страница 36: ...than 20 or the battery input voltage is greater than 90 V Otherwise it may cause serious failure during the upgrade process If the ARM firmware upgrade fails or stops please do not unplug the U disk...

Страница 37: ...U disk according to the following path Step 1 Please save the Upgrade firmware in your U disk first and press the Enter button on the inverter screen for 5 seconds to enter the OFF mode Step 2 Find t...

Страница 38: ...d working normally Green flashing The battery communication is normal and in an idle state O The battery does not communicate with the inverter Red light on The inverter is in a fault state O The inve...

Страница 39: ...it Main Breaker Limit Battery Heating EPS Setting Charger External ATS Parallel Setting ShutDown MicroGrid PV Connection AS4777 Setting Advance Password The main interface is the default interface the...

Страница 40: ...d PV Battery Grid Load Without PV power Active Charging time period The grid supplies the loads and also can charge the battery PV 0 Grid Load Battery Active Discharge time period The battery will pow...

Страница 41: ...th frequent power outages Same working logic with Self use mode This mode will maintain the battery capacity at a relatively high level Users setting to ensure that the emergency loads can be used whe...

Страница 42: ...r CT 1 Meter CT 2 On grid Error Log The history data contains five pieces of information on grid power of the inverter EPS power generation power of the meter CT and error logs Press up and down to se...

Страница 43: ...ay 00 0KWh Meter CT 1 c Meter CT 1 Here you can see the inverter electricity sold total electricity sold electricity bought from the grid and total electricity bought on Output Today 00 0KWh Meter CT...

Страница 44: ...the reserved minimum SOC of the battery capacity to 10 which means that when the battery has been discharged to 10 of the battery capacity the battery is not allowed to continue to discharge When Char...

Страница 45: ...side to charge the battery and set the amount of power to charge the battery For example set the reserved minimum SOC of the battery capacity to 30 which means that when the battery has been discharge...

Страница 46: ...ill grant the setting permissions to its installers and distributors Region Australia A Australia B Australia C New Zealand Standarad Code Name AS4777_2020_A AS4777_2020_B AS4777_2020_C New Zealand Se...

Страница 47: ...er needs to select the CT or electricity meter to connect the inverter here Select the address of the meter CT does not need to select the address In the Meter CT Settings box there are two options Ne...

Страница 48: ...r Mode Select Over Excited Power Factor Mode Select Under Excited Power Factor Mode Select Curve Power Factor Mode Select Q u Power Factor h GMPPT If the user s PV module is blocked by a fixed object...

Страница 49: ...fault value of PFLockInPoint is 1 05 When Vac 1 05Vn Pac 0 2 Pn curve cos cp f P corresponds to curve B PU Function Enable PU Function 220 0V Response V2 PU Function 250 0V Response V3 PU Function 265...

Страница 50: ...nd response method required by the NZS4777 2 standard and is only applicable to NZS4777 2 The default value is enable Select Disable to disable this function Export Control General Control AS 4777 Set...

Страница 51: ...is only supported by inverters whose 6th digit of the SN is A or C and whose hardware has a WiFi reset circuit Setting failed Advance Password Set OK Advance Password ShutDown Enable ShutDown w Micro...

Страница 52: ...Inverter Battery Internal Code BMS Code Inverter code EPS Run Time Inverter Inverter SN 01234560123456 Inverter DSP 2 07 Inverter Register SN SWNZJ23ZUR Inverter ARM 1 03 Inverter Inverter Battery Ab...

Страница 53: ...rmation Once settings are selected at commissioning they are locked to view only In case of a Path Diagram with the mark of it indicates that such a Path Diagram is only applicable to Australia and Ne...

Страница 54: ...load connections on the EPS O grid Move this load to check for recovery Or ask for help from the installer if it can not return to normal DCV OVP Fault DCV EPS Off grid overvoltage protection failure...

Страница 55: ...ceed the system requirements and press the ESC key to restart the inverter Or ask for help from the installer if it can not return to normal Inverter EEPROM Fault Shut down photovoltaic battery and gr...

Страница 56: ...ttery master slave control mismatches Upgrade the battery BMS software Please contact the battery supplier Battery charging request does not respond to a fault Upgrade the battery BMS software Please...

Страница 57: ...verter and absorb dust if necessary This work should be performed from time to time 2 Check whether the frequency converter indicator is normal check whether the frequency converter button is normal c...

Страница 58: ...ority from SolaX Inverter is installed operated under improper environment or electrical condition mentioned in this manual without authority from SolaX Inverter is changed updated or disassembled on...

Страница 59: ......

Страница 60: ...OUR INVERTER ONLINE WIN SOLAX POINTS Open your camera app and point your device at the QR code Wait for the camera to recognize the QR code Click banner or notification when it appears on the screen W...

Отзывы: