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Using the Touchscreen
27
RB6741-Z Touchscreen Security System User Manual
Message
Cause
Resolution
Battery Low
See Sensor Battery Low.
Confirm that the power adapter is plugged into an un-
switched outlet.
If A/C power is connected but the Touchscreen has been off
for an extended period, the battery could still be charging.
Battery Removed
Battery for the Touchscreen has become
detached.
Open the battery cover and check the battery connection.
Broadband
Connection Lost
Touchscreen is not accessing the Internet
through the local network, but the device still
has cellular connectivity.
Restore Internet connectivity as soon as possible.
Cellular connectivity allows only enough communication
with central monitoring to communicate major events such
as alarms.
Camera Connection
Failed
Touchscreen cannot communicate with one of
your IP cameras.
Ensure that the camera is powered on, and that it is in
range of the Wi-Fi router. The power indicator light on the
camera should be on solid.
Cellular
Communication
Lost
Touchscreen cannot communicate over the
cellular network.
If this problem persists, contact Customer Care.
Communication
Jammed
Touchscreen has detected an attempt to jam its
communication with the sensors.
Most likely, someone is using a device
designed to scramble the radio frequency (RF)
signal of the sensors.
This could be a burglary in progress.
Lost Power
External power for the sensor or device named
in this alert is not connected. Only applicable to
devices that require external power.
Restore power to the sensor or device as soon as possible
to avoid draining the battery.
Low Battery
Detected
Battery for the identified sensor is low.
Replace the battery as soon as possible.
Needs Cleaning
Sensor named in this alert is dirty or dusty.
Clean the identified sensor.
Network
Connection Lost
No broadband or cellular connectivity to the
Touchscreen.
Restore Internet connectivity as soon as possible.
Contact Customer Care to report the loss of cellular
connectivity.
Sensor Battery Low The battery in the sensor is getting low.
A low battery report is issued when the battery
reaches 2.75 volts for sensors.
Replace with a battery of the same size and capacity as
soon as possible.
If you cannot replace the battery immediately, you can
choose to acknowledge the problem (tap OK in the
Troubles list) for now so you can arm your system.
If after replacing the battery the problem persists, contact
Customer Care.
Sensor
Communication
Failure
Touchscreen cannot communicate with the
identified sensor.
The most common cause for a sensor
communication failure is a low battery.
The Touchscreen checks its communication
integrity with the sensors every 27 minutes.
This message is posted when the sensor does
not respond within 6 hours.
Replace the sensor.
OR
Replace the battery immediately with a battery of the same
size and capacity.
If you cannot replace the battery at this time, you may
choose to acknowledge the problem for now so that you
can arm your system. If after replacing the battery the
problem persists, contact Customer Care.