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Technical Support
A.2 Service and support
TP1000F Mobile RO
184
Operating Instructions, 08/2017, A5E39831415-AA
A.2
Service and support
You can find additional information and support for the products described at:
●
Technical Support (
https://support.industry.siemens.com
For support information, refer to "Displaying information about the Mobile Panel
(Page 99)" and "Display firmware (Page 100)".
●
Support request form (
http://www.siemens.com/automation/support-request
●
After-sales information system for SIMATIC PC/PG (
●
Overall SIMATIC documentation (
http://www.siemens.com/simatic-tech-doku-portal
●
Contacts and office locations
http://www.automation.siemens.com/mcms/aspa-db/en/Pages/default.aspx
●
Training center (
http://sitrain.automation.siemens.com/sitrainworld/?AppLang=en
●
Industry Mall (
https://mall.industry.siemens.com
When contacting your local representative or Technical Support, please have the following
information at hand:
●
Article number of the HMI device
●
BIOS version for industrial PC or image version for HMI device
You can find the necessary information in "General settings (Page 88)".
●
Other installed hardware
●
Other installed software
Tools & downloads
Please check regularly whether there are any updates or hotfixes available for download to
your HMI device. The download area is available on the Internet at the following link:
After-sales information system for SIMATIC PC/PG (