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Troubleshooting
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Troubleshooting
This chapter describes how to troubleshoot various system problems. If a problem cannot be
solved, contact support.
Table 1: Troubleshooting
Problem
Potential Causes
Action Required
System is
unresponsive
No power
System is off
Make sure the power supply is properly
plugged into a working outlet. Press the
ON/OFF button. In some cases
charging of up to 15 minutes will be
required
System malfunction
Press and hold the ON/OFF button for
five seconds, release it, and then press
it again.
Message displayed:
"Low quality "
1. Patient slid or rolled on the
bed or chair while lying
back and the vest has
moved.
2. Vest was applied over
multiple layers of clothing
or thick clothing.
3. Sensor-vest positioning
reference points were not
centered on the breastbone
when the vest was applied.
4. Patient was moving or
talking during measurement
1. Remove the sensor vest.
2. Make sure patient is wearing light
clothing.
3. Reapply the sensor vest according to
the instructions making sure
shoulder strap is close to the neck.
4. Guide patient into position and
ensure the patient is not rolling or
sliding against the bed or chair.
5. Re-run the measurement and make
sure movement and talking during
the measurement are avoided.
6. If the problem repeats more than
twice, contact support.