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Troubleshooting/SELVE service hotline
11. Troubleshooting information
Fault
Cause
Remedy
Radio drive does not work
Electrical connection is defec-
tive
Check connection
No transmitter programmed Programme transmitter
Transmitter is out of range or
batteries are discharged
Bring transmitter into range
or replace batteries
Programme new transmitter
Thermal protection switch has
been triggered
Wait for 5 to 20 minutes
Radio drive does not perform
a short drive movement dur-
ing initial commissioning
Electrical connection is defec-
tive
Check connection
End positions are already set
in the radio drive
Programme transmitter, then
reset radio drive to factory
settings
End positions are already set
in the radio drive and one
transmitter is programmed
Programme new handheld
transmitter, then reset radio
drive to works settings
The UP and DOWN directions
are reversed
End positions set incorrectly
Reset end positions
Radio drive stopped itself
when moving in the DOWN
direction
Blockage/obstacle detection
has been triggered
Remove obstacle, check
movement of awning or blind
Radio drive stopped itself
when moving in the UP direc-
tion
Overload detection has been
triggered
Remove obstacle, check
movement of awning or blind,
possibly choose a more pow-
erful drive
12. SELVE service hotline
Hotline: Tel49 2351 925 299
Download the operating instructions
at www.selve.de or via QR scan