Troubleshooting | 99
Check whether the power cord is plugged into the receptacle properly.
Plug another appliance that works into the receptacle to determine whether the
receptacle is all right.
If the problem persists, unplug the power cord and contact your Sawgrass.
Check the error message.
If the error message appears on the display
See section "Error & Status Messages on the Display" for more information.
Check the name associated with the printer's icon.
Check communication issue with PowerDriver.
This may occur if the printer is powered on and/or connected prior to the appropriate
step during the installation of software.
Visit
sawgrassink.com
or contact Sawgrass for more information.
Paper Is Not Fed or Delivered Normally
If the printer is operating but paper will not feed or paper jams multiple times, check the
condition of the printer and paper.
Paper does not feed smoothly.
Paper guides are not adjusted correctly.
The paper guides of the paper tray do not match the paper loaded. Adjust the paper
guides and load the paper again.
See section "Loading Paper" for more information.
Paper is not loaded correctly.
The paper is not loaded correctly. Load the paper correctly.
See section "Loading Paper" for more information.
Paper is curled.
Remove the loaded paper and check if it is curled. If it is, straighten the curl within 2
mm (0.08 inches).
Paper jams multiple times.
Paper is still jammed in the printer.
Pull the paper tray out, then open the output ramp to check for jammed paper.
Multiple sheets of paper are fed at one time.
Load the paper again. Remove the paper from the paper tray, fan it well, and tap it on a
flat surface such as a desk to even the edges. Check the position of the paper guides
of the paper tray, then load the paper again.
A double-feed may occur when using the bypass tray to print on paper that has a rough
