Buttons on the control panel/tool panel do not respond.
1
You do not have the required operation privilege.
Some buttons on the control panel/tool panel are operable only when you have an adequate
operation privilege. Log in as a user with an adequate operation privilege.
2
You have not configured the required operation settings.
The audio controls on the tool panel are operable only when you have configured the audio settings
on the CLIENT SETTINGS screen.
The [DIGITAL PTZ] button is not operable when you have set [DIGITAL PTZ] to “OFF” on the
VIDEO & AUDIO SETTINGS screen.
The remote alarm button is operable only when you have set the [ALARM OUT] on the ALARM
SETTINGS screen to “REMOTE”.
The [MENU] button does not respond.
Only the admin and operator1 users have the operation privilege for the configuration screens.
Without the required operation privilege, you will be presented with an authentication check dialog
box when you click the [MENU] button on the live screen.
In this case, you can change the operation privilege by entering a user name with an adequate
operation privilege and its password in the dialog box.
The camera responds to neither focus nor zoom operation.
Communication between the camera and the PC is down.
Click the [Refresh] button on your Web browser and check that the live image is updated.
Thereafter, perform the focus and/or zoom operation.
I cannot use the preset functions.
Communication between the camera and the PC is down.
Click the [Refresh] button on your Web browser and check that the live image is updated.
Thereafter, perform the focus and/or zoom operation.
Q&A 4/11
