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S&C Instruction Sheet 1041-550

13

Software Troubleshooting and Error Messages

SCADA commands are ignored by the switch control

a. Check for switch control power. See

AC ON LED (on PS/IO) is OFF

on page 7 for

details.

b. Check the faceplate REMOTE/LOCAL switch. Toggle the faceplate

REMOTE/LOCAL

switch to

REMOTE

.

c. Check the RTU address. At the

SETUP: Communications

screen, check which

Communications RTU Address

is used by this switch control. Make sure the SCADA

master station is sending commands for this control to the correct address.

d. Check your communications hardware. See the manufacturer’s documentation for

details.

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Содержание 5800 Series

Страница 1: ...afety Instructions 3 Replacement Instructions and Labels 3 IntelliLINK Software Applicable Software 4 Troubleshooting Overview 5 Power Problems 6 LCD Problems 6 Software Troubleshooting and Error Mess...

Страница 2: ...g 1 General Seller warrants to immediate purchaser or end user for a period of 10 years from the date of shipment that the equipment delivered will be of the kind and quality specified in the contract...

Страница 3: ...roduct or property damage if instructions including recommended precautions are not followed NOTICE NOTICE identifies important procedures or requirements that can result in product or property damage...

Страница 4: ...safety procedures when working on or around this switch control Before attempting to access an existing switch installation check carefully for visible or audible signs of electrical or physical malfu...

Страница 5: ...lems on page 15 To view these screens you need a portable IBM PC compatible computer a serial cable and the IntelliLINK version for this 5800 Series switch control For more informa tion about the equi...

Страница 6: ...D module may need to be replaced Backlighting on the LCD does not light Do a lamp test Hold the faceplate BATTERY TEST LAMP TEST switch in the LAMP TEST position If the backlighting does not come on b...

Страница 7: ...ide test point check for voltage at the fuse side test point See Figure 2 e With all power sources disconnected tighten the screws behind the AC LINE fuse Disconnect the ac power line and the battery...

Страница 8: ...ED is always off when ac power is off For sensor powered controls check PS IO J8 For sensor powered controls check the voltage from the sensors d Check the battery voltage Disconnect the battery With...

Страница 9: ...ller Data File dialog box select the snapshot you want to view then click OK to open both the snapshot and the correct screenset IntelliLINK setup incorrect or incomplete Reinstall the IntelliLINK sof...

Страница 10: ...a problem with one of the files For details see To Install the IntelliLINK Software in the Setup Instruction Sheet 1041 530 Times New Roman font is not on your system The project requires it Click OK...

Страница 11: ...y powered controls check the power line Following utility approved work procedures and safety practices verify that the distribution circuit is energized and that load current is flowing through the s...

Страница 12: ...was logged Check the OVERCURRENT FAULT Fault Events screen to see whether the switch control detected and took action on the fault If it logged the fault go to Step B If not go to Step C b Check when...

Страница 13: ...ails b Check the faceplate REMOTE LOCAL switch Toggle the faceplate REMOTE LOCAL switch to REMOTE c Check the RTU address At the SETUP Communications screen check which Communications RTU Address is u...

Страница 14: ...access it from any other screen click the Operation button Figure 3 OPERATION screen S C 5801 shown The upper part of the screen reflects the status of the LEDs on the faceplate For a full descriptio...

Страница 15: ...is open and the faceplate is receiving power this field displays the message Door Open For switch control malfunctions that can also cause this message see Cabinet Door on Operation screen shows wrong...

Страница 16: ...shooting Event Status screen page 1 5801 shown This screen contains 5 columns no title The name of the event Status If the status of an event is Active it means that the condition presently exists Cou...

Страница 17: ...SABLE switch is in the ENABLE position A Stop Transfer condition will exist if auto matic operation is disabled Tamper Switch Door Open This field displays an Active message when the switch control en...

Страница 18: ...line switch NOTE For S C 5802 5803 controls the Switch Not Ready Conditions are on page 3 of the TROUBLESHOOTING Event Status screen To display these fields click the PgDn button at page 2 of the scr...

Страница 19: ...us Hot Line Tag may only be set if the following conditions are true The switch must be Open Switch contacts must be consistent No switch operation is pending If any of these three conditions are not...

Страница 20: ...ological Log screen The log can hold three pages of information Once the log is full each new event over writes the oldest event in the log To find the most recent event look for the message with a ti...

Страница 21: ...Control software this field includes the message Unrecognized superseded If the IntelliLINK version is newer than the Control software this field includes the message Not Current Release If you try t...

Страница 22: ...ns that begin with a SCADA or faceplate close command while the switch is in a valid open position and end with a closed signal from the switch s status circuits The switch control filters out excess...

Страница 23: ...on This is the line switch operation that occurred and the source of the command to change the switch position Open The switch opened Close The switch closed Faceplate Operation The command came from...

Страница 24: ...es DNP protocol see Figure 9 below If your switch control uses PG E SCADA Cooper 2179 protocol see Figure 10 on page 25 Figure 9 TROUBLESHOOTING Communications screen DNP version The log can hold 10 e...

Страница 25: ...ived Invalid index size received Invalid qualifier code received Invalid object range received Invalid object header parameters Control is in local mode Message received with broadcast address Timer s...

Страница 26: ...n buffers have over flowed 4 Time synchronization required from master Requested operation is already executing 5 Control is in local mode Configuration corrupt 6 Device trouble Reserved 7 Device rest...

Страница 27: ...Control selection followed by non operate Unsupported ordinal read write request Ordinal read from write to invalid memory Scan request contains bad sequence number Scan by table request w bad table n...

Страница 28: ...cannot be recovered b Click on Clear All in the upper right corner of the screen This causes all counters and statistics to return to 0 except the Min 2way which clears to the maximum value of 255 Th...

Страница 29: ...e received due to a busy receive channel Xmt Busy This field shows the number of times a packet was unable to be transmitted due to a busy transmit channel These are errors associated with the applica...

Страница 30: ...d requests if it is waiting to receive confirmation from the master station for an outstanding eventdata response message Other Err This field shows the number of unidentified errors encountered These...

Страница 31: ...e following fields Battery Voltage Low Setpoint Volts DC When the battery voltage is between this value and the Battery Bad value switch operation is still possible but only for a limited time When th...

Страница 32: ...icates the type of charger malfunction The field is set or cleared during a battery test Three states are possible N A Not applicable no alarms are present Overvoltage Ahighvoltagewasappliedtobatterys...

Страница 33: ...pically has an impedance of 0 125 0 150 ohms Predicted Minimum Voltage Under Load This is the voltage that the switch control estimates will be present at the battery terminals when the switch is oper...

Страница 34: ...Printed in U S A...

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