S&C Instruction Sheet 1041-550
9
Software Troubleshooting and Error Messages
Starting IntelliLINK
The IntelliLINK software may display an error message while trying to establish com-
munications with the switch control or a snapshot (VM file). If an error message appears,
follow the corrective action given below for that message.
IntelliLINK software won’t start
a. Close other software programs. Some software applications (such as HotSync® for
Palm® handhelds) may interfere with IntelliLINK software being able to access your
computer’s serial port. You should exit any program that might take control of a serial
port, when you use the IntelliLINK software.
b. Reinstall the IntelliLINK software on your computer. There may be a problem with
one of the files. See
To Install the IntelliLINK Software
in the
Setup
Instruction Sheet
1041-530 for details.
“Could not connect to control on COM1”
See
Opening port COM 1... Trying 38400 BAUD... Connection Failed
below.
“Incompatible Ident”
The IntelliLINK software uses a different screenset (WMN file) for each type of control and
normally selects the screenset for you. This message appears when you have a screenset
displayed and try to connect to a snapshot (VM file) that requires a different screenset.
Use the correct screenset. To close the open screenset, click File > Close Screenset. Then
click Connection > Connect to VM file. In the Open Controller Data File dialog box, select
the snapshot you want to view, then click OK to open both the snapshot and the correct
screenset.
“IntelliLINK setup incorrect or incomplete“
Reinstall the IntelliLINK software on your computer. There may be a problem with one of
the files. See
To Install the IntelliLINK Software
in the
Setup
Instruction Sheet 1041- 530
for details.
“Opening port COM1... Trying 38400 BAUD... Connection Failed”
These messages appear in the
Connect
dialog box when the IntelliLINK software in your
computer cannot establish communication with the software in the switch control.
a. Check that the switch control has power. If the LCD is blank, the control may have
no power and cannot communicate with your portable computer. See
LCD is blank
or you cannot scroll the data
on page 6.
b. Check the serial cable connections. Check that you plugged your serial cable into the
LOCAL COMMUNICATIONS ACCESS port on the switch control faceplate. Check
that you plugged the cable into the correct port on your computer, usually COM1 on
portable computers.
c. Try another communications port. The COM1 port on your computer may be broken
or assigned to a different device. Connect the cable to another comm port. In the
Connect dialog box, click the Change Setup button. From the pull-down list, select
the name of the port where you connected the cable. Click
Connect
.
d. Use a different serial cable. The serial cable between your computer and the switch
control may have a broken wire or pin. The cable may be wired for use with a differ-
ent kind of computer, or it may be a null-modem cable.
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