OfficeServ 7100
PROGRAMMING
TECHNICAL MANUAL
PART 8 APRIL 2007
8.1.9
Programming:
On the General screen of System Parameters set Subscriber PSWD Min Length
to 6 and click Save.
8.1.8.2 Easy Vacation Greetings
Scenario:
Subscribers have complained that they do not like to rerecord their Primary No
Answer greeting every time they go on vacation because they forget to change it
back.
Planning:
We know that each Extension block allows up to 9 greetings to be recorded. But
only one greeting can be assigned for the Primary No Answer greeting at a time,
so at first glance it seems there is no way to do this.
However, looking at the available greeting types we see the following: No
Answer, Busy, Blocked, Night, and Screening. No Answer is the default that is
played for all call types, but in reality it is designated to play only for callers who
were forwarded on a No Answer condition. The reason that it plays for all call
conditions in a default state is that Busy greeting allowed, Call Screening,
Blocking allowed, and Scheduling are all disabled. These settings are found on
the Authorization Screen of the Extension block.
When Busy greeting allowed is set to yes then the Primary No Answer greeting
will no longer play when callers are forwarded on a busy condition. Instead the
Busy Greeting will be played.
When Call screening is set to yes callers who attempt to reach the subscriber
from the automated attendant will hear the Screening Greeting while the system
contacts the subscriber to request acceptance or rejection of the caller.
When Scheduling is allowed the subscriber can configure a working schedule
for the week. Callers who reach the subscriber's voicemail after hours will hear
the Night Greeting instead of the Primary No Answer Greeting.
When Blocking allowed is set to yes callers who attempt to reach the subscriber
while the subscriber is unreachable are played the Blocked Greeting instead of
the Primary No Answer Greeting.
Keeping the customer's application needs in mind it seems that call blocking
may be the right choice. But what constitutes a blocked call? There are two
ways a call can be considered blocked. Notice that on the Authorizations Screen
there are 2 settings for Blocking. One is to allow call blocking, the other is to
enable it. When call blocking is enabled then all calls that attempt to reach the
subscriber from the automated attendant will be considered blocked. The other
types of calls that arrive as blocked are DND Forward calls.
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