O p e r a t i o n s a n d I n s t r u c t i o n M a n u a l
65
S A G E M E T E R I N G , I N C .
REV. 03-SIE/SRE
Warranties and Service Work
1
LIMITED WARRANTY
Sage Metering’s products are warranted against faulty
materials or workmanship for one year from the date
of shipment from the factory. Sage’s obligation is
limited to repair, or at its sole option, replacement of
products and components which, upon verification
by Sage at our factory in Monterey, California, prove
to be defective. Sage shall not be liable for installa-
tion charges, for expenses of Buyer for repairs or re -
placement, for damages from delay or loss of use, or
other indirect or consequential damages of any kind.
This warranty is extended only to Sage products
properly used and properly installed for the particu-
lar application for which intended and quoted; and
does not cover water damage due to improper use of
cord grips or removal of protective caps; and does not
cover Sage products which have been altered without
Sage authorization or which have been subjected to
unusual physical or electrical stress. Sage makes no
other warranty, express or implied, and assumes no
liability that goods sold to any purchaser are fit for
any particular purpose. Transportation charges for
materials shipped to the factory for warranty repair
are to be paid by the shipper. Sage will return items
repaired or replaced under warranty, prepaid. NOTE:
No items will be returned for warranty repair without
prior written authorization from Sage Metering, Inc.
Sage does not warranty damage due to corrosion.
Sage does not warranty damage due to improper
packing for warranty repair. See page 67.
GENERAL TERMS AND CONDITIONS
Detailed General Terms and Conditions can be found
on the Sage website (www.sagemetering.com) on a
link “General Terms” on the Footer of any page on
the website.
CANCELLATION / RETURN POLICY
Cancellation or Return:
After issuance of a purchase
order (by phone, mail, e-mail or fax) or a credit card
order (by phone, mail, e-mail or fax), there will be a
cancellation fee for any cancelled order. Can cella -
tions must be in writing (by mail, e-mail or fax):
1) If credit card order or non-credit card order is
cancelled within 7 days of issuance of purchase
order or date order was placed (which ever is
earlier), there will be a 10% cancellation fee.
2) If credit card order or non-credit card order is
cancelled after 7 days, but prior to shipment,
there will be a 20% cancellation fee. (If order is
cancelled due to late delivery, the cancellation
fee will be waived. Late delivery is defined as
shipping a meter 7 days or later than the delivery
date acknowledged by Sage Metering at time of
placing order).
3) If a credit card customer decides to return the
equipment after shipment for credit, credit will
not be issued if equipment is damaged or if equip-
ment is returned after four (4) months of ship-
ment. If equipment is not damaged, then equip-
ment can be returned after issuance of a Return
Meter Authorization (RMA) by Sage.
Returned
package must be insured by customer and must
reference proper RMA# on outside of package,
or package may be rejected (i.e., package will be
returned unopened). Credit Card customers will
be charged a 30% re-stocking fee (70% balance
will be credited back). Customer is responsible for
return shipping charges and any damage if
improperly packaged.
continued on next page
1
Detailed General Terms and Conditions can be found on the Sage website (www.sagemetering.com) on
a link “General Terms” on the Footer of any page of the website.
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