Rosemount 5600 Series, Справочное руководство

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Reference Manual
00809-0100-4024, Rev BA
September 2005
Rosemount 5600 Series
1-9
SERVICE SUPPORT
If you have reason to believe that your Rosemount 5600 Radar Level
Transmitter may need to be returned for service, contact the appropriate
representative.
Within USA:
Please contact a Level Applications Support Specialist at Rosemount
Customer Central (1-800-999-9307). They will help you determine the best
course of action, and may transfer you to either an Order Administrator or to
the Rosemount North American Response Center (NARC) to arrange for the
return of your transmitter for service or repair.
Outside USA:
For Service Support outside the United States, please contact your nearest
Rosemount Representative.
NOTE
Most radar problems encountered in the field are applications-related and can
best be dealt with while the transmitter is installed.
The representative will assist you with any needed information or materials.
The representative will ask for the following information:
• Product model
• Serial numbers
• The last process material to which the product was exposed
The representative will provide:
• A Return Material Authorization (RMA) number
• Instructions and procedures that are necessary to return goods that
were exposed to hazardous substances
Spare Parts
Any substitution of non-recognized spare parts may jeopardize safety. Repair,
e.g. substitution of components etc., may also jeopardize safety and is under
no circumstances allowed.