Reference Manual
00809-0100-4024, Rev BA
September 2005
Rosemount 5600 Series
8-2
HART MAINTENANCE
AND
TROUBLESHOOTING
If you suspect malfunction despite the absence of any diagnostic messages
on the HART Communicator display and other configuration tools, follow the
procedures described here to verify that transmitter hardware and process
connections are in good working order. Always deal with the most likely
checkpoints first.
Troubleshooting Table
Table 8-1 provides summarized troubleshooting suggestions for the most
common operating problems.
Service Using the
Rosemount 2210 Display
Unit
The Service Menu allows you to view the configuration status, edit holding
registers, reset holding registers to factory values, do a software reset or to
start a search for the surface echo. Information about antenna type, software
versions, operation time, error status and unit code is available. You can also
start a search for the surface echo and reset some of the holding registers to
factory settings.
The service functions should only be used if you are familiar with the
advanced functionality of the Rosemount 5600 Radar Level Transmitter.
Field Upgrades
Labeling
Each radar transmitter is labeled individually, so it is imperative that the
approval codes on each label match exactly during upgrade. The label on the
radar transmitter reflects the replacement model code for reordering an
assembled unit. The housing labeling will only reflect the approvals and
communication protocol of the housing.
Table 8-1. Rosemount 5600 HART troubleshooting table
SYMPTOM
ACTION
No level reading
Check the power supply.
Check the cables for serial data communication.
Incorrect level reading
Check the transmitter calibration.
Check that the transmitter has not locked on an interfering object.
Check that the mechanical installation is correct.
Serial communication failure
Check the COM port setting in the Radar Master program (See page 8-3)
Check the serial communication address.
Check the cable connections and that the correct cables are used.
Display Panel window is blank
Check the power supply
Poor Display Panel contrast
Press the two right-hand buttons to increase the LCD contrast.
Table 8-2. 5600 Advanced Functionality
Advanced Functionality
Purpose
Config Report
Shows information on antenna type, software versions, software
and hardware configuration, operation time, error status and unit
code.
Echo Search
Starts a search for the surface echo.
Factory Settings
Resets selected holding registers to factory settings.
Software Reset
Use this option to trigger the software start up procedure
Super Test
Enables all software options for one week. Use this option if you
want to test options not available in your transmitter.
Overfill Alarm
Use this menu to activate or deactivate the overfill alarm.
Advanced Service
Use this option to view input registers and to view an edit holding
registers. The Advance Service window is protected by a special
password which is valid for this window only. Contact your local
representative for this password if you need to use the Advance
Service option.
HART
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