30
Rev 20A
Troubleshooting:
Any works done to the motor must be completed by a licensed electrician and only whilst the
power is off and the motor is unplugged.
Problems
Possible Reasons
Solutions
The gate cannot
open or close
normally, and LED
does not light.
1.The power is off.
2.Fuse is blown.
3.Control PCB is damaged
1.Switch on the power supply.
2.
Licensed electrician
Check the fuse (F1)
and replace if necessary.
3.Contact Richmond Wheel & Castor Co for
replacement PCB
Remote control
doesn
’t work.
1. Remote control battery is flat.
2. Remote control is not paired
correctly.
1.Check LED lights up when button is
pressed. If not, change the remote-control
battery (A27 battery required)
2.
Licensed electrician,
Repeat pairing
procedure
The gate opens but
cannot close.
1. Photocell beam is
interrupted.
2. Stall force is set too low
3. Photocell settings not
correct.
4. Photocell not mounted
correctly.
1. Check and remove any obstructions.
2. Increase stall force VR3 potentiometer.
3.
Licensed electrician,
If photocell is not
connected, ensure the jumper wire between
5 and 6 on the J1 terminal, and dip switch 6
is set to ON. If photocell is connected,
remove jumper 5 and 6 and ensure the
wiring is correct and dip switch 6 is set to
OFF (N.C.).
4. Make sure photocell beams are correctly
positioned.
Gate does not
move when button
is pressed, but
motor makes a
noise.
1. Gate is out of alignment.
1. Connect in manual mode and check if it
can be opened by hand. If cannot be easily
opened, re-set up.
2. Contact Richmond Wheel & Castor Co for
replacement PCB.
Gate does not stop
at the limit switch
magnet when
opening/closing.
1. The gate direction is
incorrect.
2. The limit switches magnets
are positioned incorrectly.
1.
Licensed electrician,
Turn Dip switch 5
from ON or OFF (depending on its current
setting)
2. refer to Pages 15 & 16.
Current leakage
switch tripped.
1. Short circuit in the power
supply line.
1. Licensed electrician to check wiring.
Remote control
working distance is
too short.
1. Signal is blocked or too
much interference.
1. Connect external receiver
antenna 1.5 meters above ground.
2. check remote control battery
Gate does not fully
open or close
1. Motor output force is too low.
2. Stall force is too low.
3. Gate meets obstacle.
1.
Licensed electrician,
Increase VR2
potentiometer.
2.
Licensed electrician,
Increase VR3
potentiometer.
3. Remove the obstacle.
